Outlook Synchronization Logs Equivalent Error Code

Question

Hello All,

Where can I find the related error code description below

Terminated in error

[80004005-501-4B9-940]

The client operation failed.

Microsoft Exchange Information Store

For more information on this failure, click the URL below:

is it the same https://support.microsoft.com/en-us/kb/2991453 KB (knowledge base)?

Thanks

Answer 1

Hi Martin, 

I did some research but cannot find a KB which completely matches the error code. Some are very close:

https://support.microsoft.com/en-us/kb/826252

https://support.microsoft.com/en-us/kb/2606009

https://support.microsoft.com/en-us/kb/2637470

For this situation, can you tell me what issue is occurring? You can share some details about the symptom of the Outlook issue and the versions of the Outlook client or operating system. 

Thanks,

Henry Huang

Answer 2

Outlook 2010  - (office 365 account)

when OWA is checked, all emails are updated.

Outlook is not updating properly and having disconnected connection.

Might be closest related here support.microsoft.com/.../2991453

can you double check the error equivalent for [80004005-501-4B9-940] in official Microsoft Library?

Answer 3

Hi Martin,

To narrow down the issue, could you check the following?

1. Have you tried the resolution of the error code [80040600-501-80040600-560]?
2. To identify if it is related to the account, I suggest you configure another account and verify whether emails are updated.
3. To check if it’s related to the Outlook client, I suggest you use another computer to configure your account and verify whether emails are updated.
4. To check if the profile has been damaged, I suggest you create a new profile, add your account and verify whether emails are updated. To add a new profile , you can refer to the following article :  

https://support.office.com/en-us/article/Create-a-profile-256a89c3-f974-4b26-86f6-c50e8174f514

Regards,

Noah

Answer 4

Hi Martin,

Are you still experiencing the issue? If so, please provide the information I asked for at your convenience.

Regards,

Noah