Microsoft Authenticator Restore from Backup

Anonymous
2021-12-03T19:33:52+00:00

Hi, I have a problem with the Microsoft authenticator app and my Microsoft accounts.

Essentially, whenever I restore my backup to a new device a “security key” gets added to my verification options on the Microsoft accounts that got restored.

The issue here is, I don’t own a security key. This happens whenever I restore my accounts from backup and only then. I can delete the key from the account and nothing changes but if I restore from backup again it gets added again

Any advice would be appreciated, thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS

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  1. Anonymous
    2021-12-03T20:36:31+00:00

    My problem isn’t that I want to remove it, I can easily remove it. It shouldn’t be there to begin with as I don’t own a security key

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  2. Anonymous
    2021-12-03T20:22:54+00:00

    Hi, JamieG6.

    Do you want to disable security key permanently?

    If yes, follow the steps below.

    1. Disable the setup in two steps and then enable movements in your Microsoft account.

    https://support.microsoft.com/en-us/account-bil...

    1. After activating it again choose another method for the 2-step verification.

    → Go to the My Profile page in My Account and sign in if you haven't already.

    → Select Security Information , select Add method, then select another method from the < Add a method> list.

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