Error 0x800F0986(-2146498170) when installing Windows Updates Server 2019 - Multi-Forest

Question

125560-wuahandler-log.txt

Afternoon Community,

I am working in a multi-forest company, using SCCM 2012 for patching. We are on the 2010 update. I have several servers that are getting the error 0x800F0986(-2146498170) when installing cumulative updates (KB005030).

I get this error when installing the update via SCCM, Manually (by downloading from the Microsoft Catalog) and even when trying to install from Windows updates itself. This error message (at least 0x800F0986) when I run the command dism /online /cleanup-image /restorehealth

Things I have tired thus far to no avail.
* Disabled \ Removed Third party Anti-virus software
* Rebooted
* Ran SFC /Scannow and dism /online /cleanup-image /restorehealth
* Ran the Windows Update troubleshooter (typically tells me a reboot is pending)

The majority of the systems patch without issue, on every domain however I have a handful through each domain doing this, and not quiet sure where do go with this now.

Please find WUAHandler Log file form the most recent pain in my butt

Thank you in advance for any help you are able to provide!

Answer 1

Hello Benjamin H,

Thank you for your question.

Please follow these steps, it will help you.

1. Check if the Windows Update service is enabled
   Press the Windows key + R keyboard shortcut.
2. Type in services.msc and press Enter.
3. Double-click Windows Update to open its properties window.
4. Click the Startup type drop-down menu to select Automatic.
5. Up next, click the Start button on the properties window.
6. Click Apply, then OK to exit the window

If the reply was helpful, please don't forget to upvote or accept as answer.

Thanks,

Kuldeep G

Answer 2

@Limitless Technology your suggestion did not help resolve my issue.

Windows Update server is running on the computer. Other updates such as the servicing stack, .Net updates and Defender\Endpoint protection Anti-virus malware definitions are installing without issue. Cumulative updates are still giving me the error message 0x800F0986(-2146498170)

To reiterate Cumulative updates such as KB005030 are the only updates i am getting this with others are installing via SCCM just fine.

Answer 3

Update - I checked the SID of the computers I am having this issue with and the SIDs are all different.

Server A - Domain A - S-1-5-21-2767051038-2089134517-3583720999-24118
Server B - Domain A - S-1-5-21-2767051038-2089134517-3583720999-13665
Server C - Domain B - S-1-5-21-2021671348-3511090975-3238737588-1118

Answer 4

Hi again ,

I suggest you to download the KB update manually from here and run the patch and see if it is working https://www.catalog.update.microsoft.com/Home.aspx

And if it doesn't work

Download the most recent Servicing Stack Update (SSU)

Determine whether you are using 32-bit or 64-bit Windows:

1. From Start, choose Settings.
2. Select System.
3. Click About.
4. Scroll down to System type.
   Download the version of the latest SSU that matches your version of Windows from the Microsoft Update Catalog.
   Restart your device and check for updates.

Hope this Answers all your queries , if not please do repost back .
If an Answer is helpful, please click "Accept Answer" and upvote it : )

Answer 5

@Limitless Technology

Both a manual install of the cumulative update and an installing via Windows Updates fail.

I have ensured that the latest servicing stack has been installed (In this case KB5005112) Computer has been rebooted, and Third Party Anti-Virus disabled.