Setup failed Google Workspace Sync for Microsoft Outlook

Question

Hello,

Since 2 month, I can't install msi Google Workspace Sync 4.3.53.0 https://tools.google.com/dlpage/gssmo/ on Windows 11 64 bits with Microsoft 365 Apps Business 64 bits (last build) :
https://answers.microsoft.com/en-us/windows/forum/all/there-is-a-problem-with-this-windows-installer/36faa78f-f670-e011-8dfc-68b599b31bf5%29Thank

This thread did not fix the problem (https://answers.microsoft.com/en-us/windows/forum/all/there-is-a-problem-with-this-windows-installer/36faa78f-f670-e011-8dfc-68b599b31bf5)

https://answers.microsoft.com/en-us/windows/forum/all/there-is-a-problem-with-this-windows-installer/36faa78f-f670-e011-8dfc-68b599b31bf5%29ThankThank you.

Answer 1

Dear Thomas,

Thanks for updating! I;m so glad to hear that you have managed to fix the issue. I think your solution can help others who are facing the same situation(I noticed there are users who clicked on "I have the same question" on this thread.), so I made some summary about the scenario:

Symptom: Can't install msi Google Workspace Sync 4.3.53.0 https://tools.google.com/dlpage/gssmo/on Windows 11 64 bits with Microsoft 365 Apps Business 64 bits (last build). Got error message: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Cause: Might be Google Update service issue.

Solution: 1. Uninstalled Google Chrome

- 2. Deleted the folder C:\Windows\Program files x86\Google- 3. Deleted the Windows registry keys HKLM\SOFTWARE\Google- 4. Execute the gsync.msi.

The information can provide much reference to other users in this forum, would you please help vote on this reply, so that others can see the information and get benefit from it. Thanks in advance!

At this point, we highly appreciate your precious time and kind cooperation. Thank you.

Sincerely

Sherry | Community Moderator

Answer 2

From Google support Aug 2nd. 2024:

GWSMO tool is not suppored in Win 11 Pro 24H2. AND, there is no ETA when it will be compatible

Answer 3

From the Google Admin help screen...

Oct 9, 2024 5:47 AM UTC Starting from Tuesday, 2024-10-01, we are aware of a recent issue affecting some users who have upgraded to Microsoft Windows 11 version 24H2. This update may impact the functionality of Google Workspace Sync for Microsoft® Outlook®, potentially causing disruptions to your workflow.Our engineering team continues to work on the fix required for this issue.A tentative ETA for this issue to be fixed is Week 4 of October 2024.We will provide another update by Friday, 2024-10-18 22:30 US/Pacific.

Answer 4

Hello !

I found the solution :

• I uninstalled Google Chrome
• I deleted the folder C:\Windows\Program files x86\Google
• I deleted the Windows registry keys HKLM\SOFTWARE\Google
• I execute the gsync.msi and it worked fine !
• I reinstalled Google Chrome

I think it comes from the Google Update service but I'm not sure.

Thank you, bye.

Answer 5

Hello,

Yes I tried running as administrator, without antivirus and without Windows Defender. Do you have any other ideas for diagnosing an execution of an MSI file ?

I am also in contact with Google support.

Thank you.