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Captcha problems

Anonymous
2025-05-22T15:03:36+00:00

Today I tried to subscribe to VISIO at Microsoft. They now have something on the site that astonishes me. It is a kind of theater where you have to get a puppet on the right seat. Once would be too easy, but no you have to do it ten times. After three failures I called MS. Unfortunately you have to go through that captcha otherwise you can't buy anything. I have now bought the Lucid Visio clone. Who comes up with such ****. Oh and before I forget I was logged in to my Microsoft account.

Microsoft 365 and Office | Visio | Other | Windows

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  1. Anonymous
    2025-05-28T17:35:43+00:00

    Hello,

    Thank you for posting this issue in the community forum.

    Since Microsoft requires you to complete the CAPTCHA before proceeding, there aren't many direct ways around. please try few steps:

    1. Clear your browser's cache and cookies.
    2. When you are using a mobile phone different web browser or in incognito/private mode.
    3. Move your mouse slowly and smoothly quick, jerky movements can make the interactive CAPTCHA harder to complete.

    Thank you for your patience and understanding.

    Shane_2025 || Microsoft community moderators

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