Bitlocker KEy

Question

Hello,

I did try to recovery my bitlocker key from the website, but the page is not loading (is loading ever and ever again without showing any data), what can i do to acces my bitlocker key for my laptop?

Answer 1

If you're having trouble accessing the BitLocker recovery key from the website, here are a few steps you can take:

1. Check Internet Connection: Ensure that your internet connection is stable and try refreshing the page.
2. Try a Different Browser: Sometimes, switching to a different web browser can resolve loading issues.
3. Clear Browser Cache: Clearing your browser's cache and cookies might help in loading the page correctly.
4. Use a Different Device: If possible, try accessing the recovery key from another device to see if the issue persists.
5. Contact IT Support: If you're part of an organization, reach out to your IT support team for assistance in retrieving the recovery key.
6. Self-Service Portal: If your organization uses a Self-Service Portal for BitLocker recovery, you can try accessing it directly by entering the Recovery Key ID displayed on your BitLocker recovery screen.

If these steps do not resolve the issue, you may need to consider alternative recovery methods, such as using the BitLocker Repair tool if the drive is damaged or checking if the recovery keys are stored in Microsoft Entra ID or Active Directory.

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References:

• BitLocker recovery overview
• BitLocker recovery process

Answer 2

TraceID: /AgLRtWC/U6q2DoG.167.104

Answer 3

Hi, good day!

Are you referring to this website https://account.microsoft.com/devices/recoverykey? If so, please try connecting on another network such as your phone's mobile hotspot then try again.

Please check the support article in the link below on How to find your BitLocker recovery key in Windows.

https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

I apologize, but there isn't another way to get around BitLocker if you can't find the right recovery key or keep running into the same problem. In this situation, a Clean Installation of Windows via USB flash drive would be required. Please be aware that the BitLocker encryption will be deactivated during this operation, and your data will be lost.

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You will need to find another working Windows computer from a family member or friend near you to create the Windows 11 USB Installation media.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 11". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box. Please check the link below for more details.

https://support.microsoft.com/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Kindly refer to the link below on How to Perform a Clean Install for more details.

https://support.microsoft.com/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.