Request for Zero Data Retention (HIPAA)

Question

Hello Microsoft Support Team,

We are requesting Zero Data Retention (ZDR) to be enabled for our Azure OpenAI resource due to our compliance obligations under HIPAA.

We operate a mental and behavioral health EHR system and must ensure that no customer data is stored or used by Microsoft for training, abuse monitoring, or any other persistence mechanism.

Please enable ZDR for the following Azure OpenAI resource:

Subscription ID: ****

Resource Group: Lauris-**

Resource Name: lauris-**

Region: eastus2

Billing Account Type: Microsoft Customer Agreement (MCA)

We confirm:

This resource will process PHI as part of our healthcare software platform.

We require Zero Data Retention for regulatory compliance.

We accept any constraints or feature limitations associated with ZDR mode.

Please let us know if you need additional information, business justification, or confirmation from our account administrator.

Thank you for your assistance.

Best regards,

Mason Cass

Lauris Online

<RemovedPII>@laurisonline.com

office: <RemovedPII>

cell: <RemovedPII>

Answer 1

Hi Mason Cass,
We have received an update from the Product Group team regarding your question.

OpenAI’s Zero Day Retention policy corresponds to Microsoft’s abuse-monitoring opt-out process, which is documented on the Azure OpenAI Data, privacy, and security page previously referenced (Azure OpenAI Service).

If the customer requires zero data retention, they must go through the opt-out request process described in the official documentation.

For reference, please see:

• Data, privacy, and security for Azure Direct Models in Microsoft Foundry

These documents provide the relevant details on data handling, privacy controls, and the opt-out procedure.

Note: For our subscription, Azure OpenAI Zero Data Retention (ZDR) is enabled, and data logging is opted out. I Hope this helps. Do let me know if you have any further queries.

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