Github authentication

Question

While changing the authentication to a new phone, I lost the 2FA from my old device authenticator. Even I forgot my password as well, so now I am unable to login or add the new device for authentication. Is there any way to solve it?

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Answer 1

If you have lost access to your two-factor authentication (2FA) method and forgotten your password, you will need to reset your Multi-Factor Authentication (MFA) settings. Here are the steps you can take:

1. Contact an Admin: If you are part of an organization, reach out to another admin who can reset your MFA settings. They will need to sign in to the cloud service portal as an admin and follow the necessary steps to reset your settings.
2. Reset MFA Settings: The admin should go to the MFA management page, select your account, and choose to require you to provide your contact methods again. This will allow you to set up MFA again with your new device.
3. Account Recovery Options: If you are using a personal account and do not have admin access, look for account recovery options provided by the service (like GitHub), which may include email verification or recovery codes if you had set them up previously.
4. Support: If you are unable to resolve the issue through the above methods, consider reaching out to the support team of the service for further assistance.

Make sure to set up your new device for 2FA as soon as you regain access to avoid similar issues in the future.