Something went wrong

Question

Something went wrong

We're sorry, we ran into a problem while looking for updates. Please check your network connection and try again later.

Error Code: 30183-27 (400)

Answer 1

Hello @Ronald Lok,

Thank you for reaching out to the Microsoft Q&A forum.

I understand that you are experiencing an issue while installing the Office application, and the process displays the error code 30183-27 (400) – “Something went wrong.” This error is typically related to connectivity problems. To help resolve this, please try the following steps:

1. If you have any firewall, VPN, or antivirus software running in the background, please temporarily disable or turn them off and attempt the installation again.
2. Try connecting through a different network, such as a mobile hotspot or a wired LAN connection.
3. Configure your DNS settings manually using either Cloudflare or Google DNS:
   • Cloudflare DNS: Preferred DNS server: 1.1.1.1 Alternate DNS server: 1.0.0.1
   • Google DNS: Preferred DNS server: 8.8.8.8 Alternate DNS server: 8.8.4.4
4. If you are using a company-managed device, please contact your IT Administrator to verify your network settings.

You can refer to this article: Error code 30183-28 when installing Office - Microsoft Support

Please feel free to let me know if you have any questions or need further assistance. Thank you for your cooperation.

Answer 2

The error code 30183-27 (400) you are encountering typically indicates a problem with the network connection while trying to look for updates in Microsoft 365 or Office applications. Here are some steps you can take to troubleshoot this issue:

1. Check Your Network Connection: Ensure that your internet connection is stable and working properly. You can try accessing other websites or services to confirm this.
2. Run Windows Update Troubleshooter: You can use the built-in troubleshooter in Windows to identify and fix issues related to Windows Update.
3. Disable Firewall/Antivirus Temporarily: Sometimes, firewall or antivirus software can block the connection. Temporarily disable them to see if it resolves the issue.
4. Check Proxy Settings: If you are using a proxy server, ensure that the settings are correct. You may need to consult with your network administrator.
5. Repair Office Installation: Go to Control Panel > Programs > Programs and Features, select your Office installation, and choose the option to repair it.
6. Check for Updates Manually: If automatic updates are failing, try checking for updates manually through the Office application.

If the problem persists after trying these steps, you may want to consult Microsoft support for further assistance.

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References:

• "We are unable to connect right now" error when users try to activate Microsoft 365 Apps for enterprise