Surface Laptop 3 won't recognize HP monitor

Shannon Mazepink 1 Reputation point
2020-08-01T14:07:17.427+00:00

I just bought a Surface Laptop 3, a Microsofot docking station and an HP EliteDisplay E243i. I connected the laptop to the docking station, the display port 1.2 cable from docking station to monitor and the appropriate power chords are plugged in. When I go to settings, display on my laptop, the laptop is not recognizing the monitor. Am I doing something wrong? Thanks, Shannon

PS none of the tags below seem to match my qustion

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  1. Anonymous
    2020-08-01T14:19:26.64+00:00

    Surface hardware is not currently supported here on QnA. They're actively answering question in dedicated forums here.
    https://answers.microsoft.com/en-us/surface/forum/surflaptop3
    https://social.technet.microsoft.com/Forums/en-US/home?category=surface

    --please don't forget to Accept as answer if the reply is helpful--

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