Account Issue Error Code: 0x0 Correlation Id: [Moderator Note: Personal Info Removed]

Question

Help me pls....

Answer 1

Disclaimer: Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. 

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Hello Hi min,

I understand you are encountering an issue (error code 0x0) with trying to sign in connect with your account.

This issue usually causes by corrupted Windows account tokens, broken Office licensing cache or Windows still holding stale Microsoft sign‑in data.

Here is what you can do:

First let sign out of your account from all Office app on your machine.

Next let remove cached Office credentials

• Press Windows + R
• Paste: control keymgr.dll
• Remove all credentials related to:
  • MicrosoftOffice
  • Office
  • MicrosoftAccount
• Restart the PC

Also reset Office sign‑in cache too

• Press Windows + R
• Paste: %localappdata%\Microsoft\Office\16.0\
• Delete these folders if present:
  • Identity
  • Licensing
• Restart Windows

After you have done all the step above, try opening Office again and sign in with your account to see if it fixes the issue.

Feel free reply back to this post if you need further assistance, I'll be happy to help you.