problem with mouse after system update

Question

problem with mouse after system update

mativv 15

Hello, since Thursday, after updating Windows11, I've been having problems with my mouse.

Description:

On March 23, 2026, I was still using my computer for everyday use, with no problems. That same day, I had a three-day trip, returning on Thursday. I turned off the computer and unplugged the power cables to my surge protector.
On March 26, 2026 (the day I returned), at around 11:00 PM, I turned on the computer to do some work. Then, when I tried to shut down, it asked me to update the system and shut down, so I did. The computer shut down, and the next day after restarting, I started having problems with my mouse. Sometimes it doesn't recognize the left-click and I have to use the keyboard to navigate.

Restarting the computer doesn't always help, and if it does, it's only for a short time before the problem returns.
I tried enabling the numeric keypad to see if a key might be pressed constantly, but it wasn't.
I tried connecting a different mouse to a different USB port and the same problem.
I formatted the computer today and the same problem.
I tried to update my mouse drivers+dongle+keyboard software
The only thing that helps is using the CTRL+ALT+DEL key combination and closing the window. Then I can move the mouse normally and the click works. I can open applications and see the highlight when I hover over an icon on the desktop (it doesn't happen during the problem).

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3 answers

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Answer 1

Linda Allison 0

Hi,

Any feedback on this issue as, my have been experiencing exactly tge same issue since End Feb after tge Windows update. Tried all suggested steps including BIOS update.

Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-05-29T00:47:30.2466667+00:00

Hi Linda Allison,

Thank you for reaching out.

If you're facing the same issue, please consider trying the checking steps from my answer.
Linda Allison 0 Reputation points

2026-05-29T05:30:29.9966667+00:00

Hi

All steps were tried, still the same issue.
Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-05-29T07:52:48.0766667+00:00

Hi Linda Allison,

Are you using any third-party utilities? If yes, please temporarily disable them and re-test.

Answer 2

Hendrix-V 15,260 Microsoft External Staff Moderator

Hi mativv,

Thank you for sharing the detailed timeline and the troubleshooting steps you’ve already completed.

Based on the symptoms described, this behavior appears to be related to how the Windows interface handles mouse input after recent updates. In these cases, mouse movement continues to work but click actions may temporarily stop responding until the interface refreshes.

In addition to Q&A assist's answer, here is the verified list of troubleshooting steps that you can try in this situation:

1, Restart Windows Explorer as a quick fix

Press Ctrl + Shift + Esc
Select Windows Explorer > choose Restart

2, Update or reinstall the graphics driver

Download the latest display driver directly from the device manufacturer (Intel / AMD / NVIDIA)
Install the driver and restart the PC

3, Run system file checks

Open Command Prompt (Admin)
Run the following commands one by one:
- dism /online /cleanup-image /restorehealth
- sfc /scannow

4, Disable background utilities (if applicable) - Temporarily close overlay, RGB, or mouse‑enhancement software and monitor behavior.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

mativv 15 Reputation points

2026-03-29T14:42:54.1133333+00:00
Hi,
So I downloaded the latest version of my graphics card driver, and it got even worse. Every time I clicked anything, the mouse wouldn't respond, so I switched to older drivers. Now I can at least launch the browser and reply to the ticket. The next steps I took were:

System scan, which was successful and, after verifying the files, found no integrity violations.

Restarting Windows Explorer (after restarting, these errors persist; it works the same way as Ctrl+Alt+Del).

I also checked the event log. Event Viewer -> Windows Logs -> System and Applications, which I'll send you.

In the background (in the taskbar after showing hidden icons), I have Discord, G Hub, L-Connect (LianLi Strimer 24Pin, for front+back fans), RIOT Vanguard, Nvidia Panel, and Windows Security as a default applications

I will also point out that after turning on the computer in the morning, my scroll-wheel-click worked properly and from the first "lag" my scroll-wheel-click does not respond at all, sometimes it turns on by itself at different moments, which I have to unclick it by left mouse buttonGoogle Drive with Event Logs (only reds): https://drive.google.com/drive/folders/117hGGnYAjIjsedQVkORJI-UIQul6QtwA?usp=sharing
Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-03-30T00:26:29.02+00:00
Hi mativv,

Thank you for the update and for sharing the additional observations. The behavior you described after testing both newer and older graphics drivers, along with the scroll‑wheel click becoming inconsistent after the first input delay, helps further narrow the scope of the issue.

Based on these findings, the behavior appears to be related to how mouse input is handled at the system level once certain drivers or background components are active. Since reverting to an older graphics driver improved basic usability, continuing with the most stable driver version is recommended at this time.

The recommended next step is to temporarily close background utilities for testing. Exit the following apps one at a time and observe behavior:

Logitech G Hub

L‑Connect (Lian Li)

Discord

Riot Vanguard

Restart the PC after closing them to test with a reduced background load.

In the meantime, restarting Windows Explorer when input stops would be the quickest way to restore mouse input during a session.

Press Ctrl + Shift + Esc

Select Windows Explorer > Restart

Please let me know if you notice any changes or new patterns, and I’ll be happy to assist further.
mativv 15 Reputation points

2026-04-01T21:52:42.5533333+00:00

Hi,
I've tested everything and closed all applications and the error still exist... I can say that sometimes the scroll-wheel-click works in the game, but after the first "stop responding" , I can no longer use the scroll wheel click.
Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-04-02T02:51:42.29+00:00
Hi mativv,

Thank you for the update and for continuing to test. The fact that the scroll‑wheel click works initially (including in games) and then stops responding after the first interruption is an important observation. This pattern indicates that the mouse itself remains functional, but the input state changes once the first “stop responding” event occurs.

Since system file checks completed successfully and the issue persists even with all background applications closed, the focus now is on maintaining a stable configuration and minimizing repeated interruptions.

Here are the recommended next steps that you can try at this point:

1, Remain on the stable graphics driver

Continue using the older driver that allows normal interaction

Avoid updating the graphics driver for now

2, Restart Windows Explorer when the issue appears

Press Ctrl + Shift + Esc

Select Windows Explorer > Restart

3, Limit idle or sleep transitions

Avoid letting the system idle or enter sleep during active use

Observe whether uninterrupted uptime delays the issue

4, Use a temporary input workaround if needed

Rely on keyboard shortcuts or re‑map the middle click (if supported by the mouse software) during affected sessions

At this stage, the behavior appears to be session‑based, where mouse input works normally until the first interruption occurs. Keeping the most stable driver configuration and using the quick refresh workaround should help reduce disruption.
mativv 15 Reputation points

2026-04-02T21:11:48.04+00:00

I tried disable Unnecessary HID Devices in Device Manager, there are 2 devices(cable+receiver), as I have a mouse with an 8k receiver, but it didn't help. Restarting Windows Explorer didn't help too, it comes back in like couple of minutes or if i alt+tab.
mativv 15 Reputation points

2026-04-03T21:26:31.8933333+00:00

I reinstalled the system using the recovery option installed in Windows. I deleted my personal files, downloaded Windows again from the cloud and noticed that this problem occurred after a new installation. The system was clean, no applications running in the background. What else can I try?
mativv 15 Reputation points

2026-04-03T23:35:17.24+00:00
Hi,

I used an online website to test the mouse and noticed that:

When i click the left mouse button, everything works

When i click the right mouse button, eveything works

Scroll(roll up/down) - works

Whenever i click scroll-wheel-button, it sometimes works, sometimes it doesn't.
-The problem is that if it works, the mouse registers two clicks, so when i use the left button, it also uses the scroll-wheel-button, and the same thing happens with the right mouse button.

The problem resolves itself after using ctrl+alt+del (keyboard shortcut), but it returns after a longer or shorter time, or even Immediately and i have to use the keyboard shortcut couple of times. I don't understand this, but i will unbind the scroll-wheel-button in the mouse software(WLMouse HUB) and then see if the problem stops. I can record these clicks(problem) if u want. But i think you understand me
Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-04-03T23:55:13.44+00:00
Hi mativv,

Thank you for the detailed follow‑up and for clearly explaining the behavior observed after the clean cloud reinstall. These findings indicate that the mouse is being detected correctly, but the middle‑click input state becomes unstable during the session.

The recommended next steps would be:

1, Unbind or disable the scroll‑wheel click (test)

Use WLMouse HUB to unassign the middle‑click function

Check whether the unintended double‑click behavior stops

2, Use Ctrl + Alt + Del as a temporary reset

This remains the quickest way to restore normal input when the issue appears

At this stage, isolating the middle‑click input is the most effective way to confirm whether the issue is limited to that specific button state. Your plan to unbind it is a solid next step.

Thank you for the thorough testing and clear explanation. Please let me know the outcome after disabling the scroll‑wheel click, and I’ll continue assisting based on what you observe.
mativv 15 Reputation points

2026-04-04T10:02:25.7133333+00:00

Hi
so I turned off the scroll click in the mouse and after testing the mouse for a few hours, the problem was fixed, however, I wonder if it is more of a system or hardware problem, because the mouse starts working for a while after CTRL+ALT+DEL, as if the system detected the scroll button being pressed together when using lmb and rmb. In addition, I tested 2 mice and there was the same problem, so I doubt it is the hardware's fault (the scroll mouse switch is not pressed)
Hendrix-V 15,260 Reputation points Microsoft External Staff Moderator

2026-04-05T03:19:00.96+00:00
Hi mativv,

Thank you for the update and for testing this so thoroughly.

What you’re observing is consistent with a system‑level input state issue, where Windows temporarily misinterprets the middle‑click (Button 3) as being active or “latched.” When that happens, left‑click and right‑click actions are interpreted as combined inputs. Invoking Ctrl + Alt + Del resets the input state, which explains why normal behavior briefly returns afterward.

The fact that disabling the scroll‑wheel click fully resolves the issue further confirms that:

The mouse hardware is functioning correctly

The issue is isolated to how the operating system is handling the middle‑click input during the session

At this stage, your workaround is the most reliable way to prevent the issue during normal use. Your testing clearly rules out hardware failure and points to an input‑handling condition that can surface after system initialization.

If you have any further questions or updates regarding this issue, please feel free to let me know in the Comments section. I'd be happy to assist you.
mativv 15 Reputation points

2026-04-05T11:12:33.97+00:00

I think the problem has been resolved, and I have no further questions. It's just a shame the scroll will now be inactive until the next Windows update, if one appears from the bug fix. It is a flustrating ponecad.

Answer 3

Based on the description, the issue is most likely related to either the USB input stack or mouse/keyboard drivers after the Windows 11 update, not the physical mouse itself (since another mouse and another USB port show the same behavior, and even a full format did not help).

Try the following steps in order:

Check basic hardware and connections

Unplug the mouse USB cable and wait ~10–15 seconds so Windows unloads the driver, then plug it back in.
Try several different USB ports directly on the PC (avoid USB hubs or front-panel ports if possible).
If a USB hub is used, make sure it has power; if problems persist, remove the hub and connect the mouse directly.
Inspect the mouse cable and USB connector for visible damage.

Test the mouse on another PC

Connect the same mouse to a different PC and verify whether left-click works reliably.
If the mouse also fails on another PC, the device may need to be replaced.
If it works fine elsewhere, focus on drivers and Windows configuration on the original PC.

Update mouse/USB drivers via Windows Update

In the taskbar search box, type check for updates, then select Check for updates.
In Windows Update, select Check for updates again and install any available updates, including optional driver updates. Some mouse/USB fixes may be delivered this way.

Manually update the mouse driver in Device Manager

In the taskbar search box, type device manager, then select Device Manager.
Expand Mice and other pointing devices.
Double-click the mouse entry, go to the Driver tab, and select Update Driver.
Follow the prompts to search for updated drivers.
If there is a separate USB receiver/dongle, repeat the process under Universal Serial Bus controllers or any specific entry for the receiver.

If using a touchpad as well, update/reinstall touchpad drivers If the device is a laptop and the touchpad is also affected or interfering:

Prefer updating touchpad drivers via Windows Update.
Alternatively, in Device Manager, look under Human Interface Devices and Mice and other pointing devices for the touchpad, then update the driver from there.

Check for wireless/Bluetooth issues (if using a wireless mouse)

If the mouse is wireless with a USB receiver, unplug the receiver for ~10 seconds and plug it back in to re-establish the wireless connection.
If the mouse uses Bluetooth, also review Bluetooth troubleshooting steps as Bluetooth stack issues after an update can affect click recognition.

If the problem persists Because the issue started immediately after a Windows 11 update and survives a format, it may be a regression or bug in the specific build. Continue to:

Keep Windows fully updated (including any subsequent cumulative updates that may fix input issues).
If available, test with a different connection type (e.g., a basic wired USB mouse vs. Bluetooth) to narrow down whether the issue is specific to one driver stack.

If none of the above resolves the issue and the mouse works fine on other PCs, consider reporting the problem via the Feedback Hub so it can be associated with the specific Windows 11 build and hardware combination.

References:

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problem with mouse after system update

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