Copilot Copy and Paste

Question

Has anyone else noticed when copying and pasting from Copilot into a new e-mail it is putting it all together, and making it look not formatted correctly? Am I the only one that has noticed this or experienced this?

Test email attached of what it looks like:

Answer 1

This behavior is expected when copying from Copilot and pasting into an email editor that applies its own default style and line‑wrapping rules. The raw text is pasted without extra paragraph breaks or formatting, so the destination editor renders it as one continuous block.

To preserve or improve formatting when using Copilot output in email:

1. Use the built‑in “Copy” or “Keep it” actions where available instead of manual selection. In Dynamics 365 Customer Service and other Copilot email experiences, these actions insert the draft directly into the rich text editor so it can be edited and formatted before sending.
2. After pasting into Outlook or another email client, apply formatting there (add paragraph breaks, bullets, headings) using the email editor’s tools.
3. If pasting between emails in Outlook, adjust paste behavior (for example, Use Destination Styles or Merge Formatting) so the pasted text adopts the email’s styles cleanly and avoids unexpected formatting.

When Copilot is integrated directly with email experiences (for example, Dynamics 365 Customer Service Enhanced Email or Microsoft 365 Copilot Chat’s email drafting), using the in‑product actions to insert or open the draft in Outlook is the most reliable way to maintain readable formatting.

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References:

• Write an email with Copilot
• Draft and send email using Microsoft 365 Copilot Chat
• Outlook advanced editing options
• Issues with email templates and formatting in Dynamics 365 Customer Service