Computer keeps freezing

Question

It freezes and even after being left alone for a long time it won't crash.

I posted about a similar issue a while ago. and I feel like this is a separate issue. The games that triggered my previous issue are no longer causing freezes but no different games are. My dmp file isn't being updated. Only thing I do have is a series of errors in my event log. I am not able to induce a crash when this occurs.

My specs are

Processor Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.79 GHz

Installed RAM 32.0 GB

Storage 932 GB SSD WDC WDS100T2B0C-00PXH0

Graphics Card NVIDIA GeForce RTX 5070 (12 GB)

Device ID

Product ID

System Type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

moderator note : removed device id product id for security purpose

Answer 1

You are always welcome, and I hope it will all go well. If not, a system repair might be necessary.

Answer 2

Hi, thank you for patiently waiting. As per checking and analyzing the event logs, there are multiple Bugcheck errors on the PC, which means there is a Blue Screen error or system failure happening on your device. Since you mentioned that the minidump files are not updating, let us run basic troubleshooting steps, and if the issue persists, a system repair might be necessary.

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

Press the Windows key + R, then type in mdsched.exe hit OK, then restart the device.

Answer 3

@Omar Wise

check the enough PSU you had

Answer 4

Hi, thank you for replying. Is there any chance that you can upload the whole system logs instead of just one date? So I can further analyze the root cause of the issue?

Answer 5

Hi, I'm Bernard. I'm happy to help!

Based on the initial error you have, it seems that there is a power shortage on the PC. Moreover, can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.