outlook emails delayed

Question

access denied message when I log on to inbox

inbox not updating emails

Answer 1

Hi Helen Bellamy-Booth

I understand that you receive an “access denied” message when trying to open your inbox, and the inbox is also not updating with new emails.

Please note that this is a user-to-user Q&A forum, so contributors here cannot directly access or make changes to your account. However, the details below may help narrow down whether this is a browser/session issue, account access issue, or mailbox display issue.

Please try signing in from a different browser or an InPrivate/Incognito window at https://outlook.live.com/. If you can access the mailbox there, please check the Junk Email folder, Other tab, sorting by Date, forwarding settings, and inbox rules, as these can affect whether new emails appear in the Inbox.

If you still receive “access denied,” please share the exact full wording of the message, or a screenshot if possible. Please make sure to hide any email address or personal information before posting the screenshot. Also, please confirm whether this is a personal Outlook.com/Hotmail account or a work/school account, because the support path is different.

If you cannot sign in to the inbox at all, you can use the Microsoft account sign-in support page instead: I can't sign in to my Microsoft account.

I hope this helps narrow down the cause. Once you provide the exact message or screenshot, contributors can suggest the most suitable next step.