Remote Help Session Clipboard Blocks

Ahmad Ibrahim 40 Reputation points
2026-07-03T01:35:27.31+00:00

Hi team

To comply with HIPAA data privacy laws, our helpdesk technicians must be blocked from copying text or pulling sensitive patient records off a remote doctor's screen onto their own local IT machines during a support session. How do we configure Remote Help session settings to block clipboard sharing

Windows for business | Windows 365 Business
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Answer accepted by question author

VPHAN 39,565 Reputation points Independent Advisor
2026-07-03T02:18:29.4233333+00:00

To block clipboard sharing in Remote Help for HIPAA compliance, navigate to the Tenant administration blade within the Microsoft Intune admin center. Under Remote help global settings, locate the session configuration and set the clipboard sharing option to Disabled. This server-side policy enforcement prevents the protocol from initializing the virtual channel required for bidirectional data transfer, effectively securing the connection without the need for manual client-side modifications.

VPHAN

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