Recurring billing

Question

I had turned off recurring billing last year. I note that despite same I have been billed and charged this year and account is showing auto billing open. I have now turned recurring billing off again.

How can I get refund

Answer 1

Hi Deepak,

You first need to cancel the Microsoft 365 subscription using the steps provided on this link:

https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription

You should then be entitled to a full pro-rata refund, you can check your eligibility to a refund using the steps provided on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/get-a-refund-for-apps-and-games-purchased-from-microsoft-store

Answer 2

Dear Deepak Arora ,

Welcome to Microsoft Q&A.

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To get a refund from Microsoft, you must fully cancel your subscription immediately, rather than just turning off recurring billing.

Because you only turned off recurring billing, the system assumes you want to keep using the service until your current paid year ends. To trigger an automatic refund, the subscription needs to be completely ended.

Here is how you can get your money back, either on your own or through support:

Method 1: Cancel for an Automatic Refund (Self-Service)

Microsoft usually offers a 30-day window from the date of the charge to get a full refund for an annual subscription.

1. Go to the Microsoft Services & Subscriptions page and log in.
2. Find the subscription that charged you and click Manage.
3. Click Cancel subscription.
4. Look closely at the options. If you are eligible for a refund, the system will offer two choices. Choose "Cancel now and get a refund" (do not choose to just turn off recurring billing).
5. Once confirmed, your refund will typically process back to your bank card within 3 to 5 business days.

Method 2: Contact Microsoft Support (If the automated refund fails)

If you do not see the refund option, or if more than 30 days have passed, a support agent will need to manually process it. Since you already turned it off last year, they can check your account logs to fix this error.

1. Visit the Microsoft Contact Support page.
2. Type "Refund" or "Billing charge error" in the text box and click Get Help.
3. Scroll down to the very bottom of the page and click the blue Contact Support button.
4. Under Product & Services, select Microsoft 365 and Office (or Xbox/Windows if relevant).
5. Under Category, select Billing and payment updates or Manage Subscription.
6. Click Chat with a support agent in your web browser. Explain to the agent that you disabled recurring billing last year, but the system still charged you.

Crucial Warning: Do not call your bank to file a charge dispute (chargeback) just yet. If your bank forces the money back before Microsoft approves it, Microsoft's automated security systems may permanently ban your entire email account, locking you out of your files and emails.To get a refund from Microsoft, you must fully cancel your subscription immediately, rather than just turning off recurring billing.

Because you only turned off recurring billing, the system assumes you want to keep using the service until your current paid year ends. To trigger an automatic refund, the subscription needs to be completely ended.

Here is how you can get your money back, either on your own or through support:

Method 1: Cancel for an Automatic Refund (Self-Service)

Microsoft usually offers a 30-day window from the date of the charge to get a full refund for an annual subscription.

1. Go to the Microsoft Services & Subscriptions page and log in.
2. Find the subscription that charged you and click Manage.
3. Click Cancel subscription.
4. Look closely at the options. If you are eligible for a refund, the system will offer two choices. Choose "Cancel now and get a refund" (do not choose to just turn off recurring billing).
5. Once confirmed, your refund will typically process back to your bank card within 3 to 5 business days.

Method 2: Contact Microsoft Support (If the automated refund fails)

If you do not see the refund option, or if more than 30 days have passed, a support agent will need to manually process it. Since you already turned it off last year, they can check your account logs to fix this error.

1. Visit the Microsoft Contact Support page.
2. Type "Refund" or "Billing charge error" in the text box and click Get Help.
3. Scroll down to the very bottom of the page and click the blue Contact Support button.
4. Under Product & Services, select Microsoft 365 and Office (or Xbox/Windows if relevant).
5. Under Category, select Billing and payment updates or Manage Subscription.
6. Click Chat with a support agent in your web browser. Explain to the agent that you disabled recurring billing last year, but the system still charged you.

Crucial Warning: Do not call your bank to file a charge dispute (chargeback) just yet. If your bank forces the money back before Microsoft approves it, Microsoft's automated security systems may permanently ban your entire email account, locking you out of your files and emails.

Hope this helps,

Wanets

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