Multiple Microsoft accounts

Question

Good evening,

Hope all is well.  Please check your records and advise how many microsoft accounts I am paying for.  I am supposed to be under a promotion where I am paying $1.99 a month for 3 months, but I keep getting a bill that I have to pay you $14.95. I am not sure what this bill means or why I am receiving several emails to pay for microsoft.  Please check all of my email addresses and advise if I have microsoft with each.

1. [Moderator Note: Personal Info Removed]@gmail.com
2. [Moderator Note: Personal Info Removed]@gmail.com
3. [Moderator Note: Personal Info Removed]@yahoo.com
4. [Moderator Note: Personal Info Removed]@yahoo.com
5. New: [Moderator Note: Personal Info Removed]@gmail.com

Please check your records to see how many microsoft accounts are under my email accounts above.  My name is [Moderator Note: Personal Info Removed], my maiden name is [Moderator Note: Personal Info Removed].  I only would like to have one account for business purposes.  I am not sure if you have me under business or personal.  Please advise the difference between the two, what is offered for both, and if I need to cancel any multiple services I am not authorizing to pay for.  Please advise to this matter asap, thank you and have a Blessed Evening.  

[Moderator Note: Personal Info Removed] 

[Moderator Note: Personal Info Removed] is my business name.

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

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Hello Michelle White

Thank you for reaching out and explain your request.

Since your question involves checking multiple Microsoft accounts, active subscriptions, charges, promotions, and possible cancellations. Community members do not have access to billing records and cannot verify which accounts are being charged.

Please contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get then support you need, have a nice day.