Password reset

Question

I am trying to reset my password but it says I need an administrators help but I don't have one.

Answer 1

Good day Paul,

I understand you are trying to reset your password and are being asked for administrator help.  

This usually happens with Microsoft 365 work or school accounts because password reset settings are managed by the organization, so if self-service password reset isn't enabled or your recovery information wasn't set up earlier, the organization's administrator will need to reset the password or enable the reset option for your account. 

I recommend contacting your organization's IT administrator and sharing the steps below so they can assist with resetting your password. If you are unsure who your organization's IT administrator is, please refer to the following article for guidance on identifying your administrator: How do I find my Microsoft 365 admin? - Microsoft Support  

The administrator can reset your password by following these steps: 

• Sign in to the Microsoft 365 admin center > Select Users > Select Active users. 
• Locate and select your account. 
• Choose Reset password. 
• Follow the prompts to create a new password or generate a temporary password. 

Please note that Microsoft Support cannot reset passwords for work or school accounts on behalf of an organization. Password management for these accounts is controlled by the organization's administrator. 

I hope this helps clarify why the password reset is being blocked and how you can regain access to your account. If you are the only user (admin) in your tenant and cannot sign in to your account, please let me know so I can provide further guidance. 

Thank you for your patience and understanding. 

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