My account lists me as a child when I am an adult.

Question

Currently my account lists me as a child. I am an adult but cannot change the settings to the birthdate because it thinks I am a child.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your account is being recognized as a Child, you won't be able to change your D.O.B. in your Microsoft account directly.

Only the Family Organizer has permission to edit the date of birth on a child's account. To do this, the account must first be part of a Microsoft family group.

1. Open an incognito tab.
2. Sign in with your Microsoft account (an Adult Account, not a child's) using the link below. If you don't have another account, create a new dummy Adult account and sign in here. https://account.microsoft.com/family/home
3. Invite the Child account to the Family group.
4. Accept the invite from the child group.
5. Once accepted, you will see your child's account profile in the Family safety settings.
6. Select Manage consent > Edit child's profile info.
7. Change the D.O.B. to Adult and remove them from the family group.

Let me know if you still need more help.

Answer 2

If the account is marked as a child account, the birth date cannot be changed directly from that account. The fix depends on whether the account already has parental consent.

1. First, check the profile status by signing in to the Microsoft account profile at https://account.microsoft.com/profile/edit-profile-information.
2. If the page says "Parent or guardian consent is required for this account", start a consent request at https://login.live.com.
   • Select I'm a parent or guardian.
   • Sign in with an adult personal Microsoft account, or create one if needed.
   • Select Yes, I agree on the consent form.
   • Select Family Safety to complete the process.
   • Go to https://account.live.com/mykids.aspx.
   • Select the affected account, then choose Edit this child's personal info and update the birth date.
3. If the account already has consent, sign in with the adult Microsoft account that originally gave consent at https://account.live.com/mykids.aspx.
   • Select Edit this child's personal info and follow the prompts.

Important details:

• A child account cannot remove its own consent or edit its own birth date when the listed age is below the statutory age for the country or region.
• If the child account does not appear under the adult account, that adult account does not have permission to edit it. Another adult may have originally given consent.
• If Edit this child's personal info is not shown, the account may no longer be classed as a child, or it may already be above the statutory age for the country or region.
• The adult giving consent must be at least 18 years old, except in Canada where the adult must be at least 19.

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References:

• How to change a birth date on a Microsoft account
• Managing parental consent