Not all addresses in email group show up in email

Question

Good afternoon,

We are running Office Professional Plus 2013 Outlook and connecting to an Exchange 2013 mail server. My GM has an email group with many email addresses in it, but when he puts that group in the To... field of an email several of the addresses are missing and he has to enter them by hand (all of the addresses are legit). Are there any caveats regarding the creation of email groups. I've done many groups over the years and this never happened to me. I thought it might be a conflict with another group that has the same name on the Exchange server but that's not it. How can I get all of the addresses in the email group to populate the To... field in his emails? Any help here would be greatly appreciated.

Thanks,

Joe B

Answer 1

when he puts that group in the To... field of an email several of the addresses are missing.

Is this a problem that has only recently occurred? Can this group work fine when sending emails before? It is suggested to add other groups to the "To" field when editing emails and see whether the issue has any difference.

To confirm if your issue is related to your Outlook client, please try to log in to your web mail and add the same group to the "To" field and see if the issue could be reproduced.

If this issue could be reproduced on the web mail, I'm afraid that your issue might be related to this specific group itself. Please try the following steps and see if the issue could be resolved:

1. Please first check this specific group in both your Outlook client and web mail and see if those missing users have been successfully added to this group.
2. If those missing users can be seen normally in the group, it is suggested to remove these users from the group and re-add them to see if the issue has any difference.
3. If the issue still continues, please try to completely remove this group and recreate it to see if it works.

If they can all work fine on the web mail, then this issue might be related to your Outlook client.

1. As I know, there could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.
2. A corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

Answer 2

JeffYang, after trying this on a couple of computers and failing I created a new email group with a similar name and that one works fine. When I have time I may come back and try to figure out what the problem is.

Thanks,

Joe B