Error: Adaptive card Teams: Unable to reach app. Please try again.

Question

Error: Adaptive card Teams: Unable to reach app. Please try again.

Anonymous

Hi!!

I created adaptive card and posting it to Teams using Power automate.
When user clicks on any of the image which has action “Action.Submit”, it gives error as “Unable to reach app. Please try again.”
Error screenshot:

JSON payload for adaptive card:

{  
    "type": "AdaptiveCard",  
    "body": [  
        {  
            "type": "TextBlock",  
            "text": "Howdy!",  
            "weight": "Bolder",  
            "color": "Accent",  
            "size": "Large"  
        },  
        {  
            "type": "TextBlock",  
            "text": "How are you doing today? ",  
            "wrap": true  
        },  
        {  
            "type": "ColumnSet",  
            "columns": [  
                {  
                    "type": "Column",  
                    "width": "stretch",  
                    "items": [  
                        {  
                            "type": "Image",  
                            "url": "https://adaptivecards.io/content/cats/1.png",  
                            "selectAction": {  
                                "type": "Action.Submit",  
                                "data": {  
                                    "rating": "awful",  
                                    "comment": ""  
                                },  
                                "title": "awful"  
                            }  
                        }  
                    ]  
                },  
                {  
                    "type": "Column",  
                    "width": "stretch",  
                    "items": [  
                        {  
                            "type": "Image",  
                            "url": "https://howdy1.blob.core.windows.net/sample/3-removebg-preview.png",  
                            "selectAction": {  
                                "type": "Action.Submit",  
                                "data": {  
                                    "rating": "bad",  
                                    "comment": ""  
                                },  
                                "title": "bad"  
                            }  
                        }  
                    ]  
                },  
                {  
                    "type": "Column",  
                    "width": "stretch",  
                    "items": [  
                        {  
                            "type": "Image",  
                            "url": "https://howdy1.blob.core.windows.net/sample/1-removebg-preview.png",  
                            "selectAction": {  
                                "type": "Action.Submit",  
                                "data": {  
                                    "rating": "ok",  
                                    "comment": ""  
                                },  
                                "title": "ok"  
                            }  
                        }  
                    ]  
                },  
                {  
                    "type": "Column",  
                    "width": "stretch",  
                    "items": [  
                        {  
                            "type": "Image",  
                            "url": "https://howdy1.blob.core.windows.net/sample/5-removebg-preview.png",  
                            "selectAction": {  
                                "type": "Action.Submit",  
                                "data": {  
                                    "rating": "good",  
                                    "comment": ""  
                                },  
                                "title": "good"  
                            }  
                        }  
                    ]  
                },  
                {  
                    "type": "Column",  
                    "width": "stretch",  
                    "items": [  
                        {  
                            "type": "Image",  
                            "url": "https://howdy1.blob.core.windows.net/sample/4-removebg-preview.png",  
                            "selectAction": {  
                                "type": "Action.Submit",  
                                "data": {  
                                    "rating": "terrific",  
                                    "comment": ""  
                                },  
                                "title": "terrific"  
                            }  
                        }  
                    ]  
                }  
            ]  
        },  
        {  
            "type": "Input.Text",  
            "placeholder": "Add a comment",  
            "isMultiline": true,  
            "id": "comment"  
        }  
    ],  
    "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",  
    "version": "1.3",  
    "actions": [  
        {  
            "type": "Action.Submit",  
            "title": "OK",  
            "data": {  
                "rating": "",  
                "comment": ""  
            }  
        }  
    ]  
}

Any pointers on what can be the issue about this error is greatly appreciated.

Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-01-28T08:05:00.89+00:00

@Manu-8415-We are looking into this I will get back to you soon.

1 answer

Your answer

Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-01-28T08:05:00.89+00:00

@Manu-8415-We are looking into this I will get back to you soon.

Answer 1

Sayali-MSFT 3,996 Microsoft External Staff Moderator

Ref Doc:- https://learn.microsoft.com/en-us/power-automate/create-adaptive-cards#troubleshooting-tips-for-adaptive-cards

Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-02-07T05:17:14.09+00:00

@Manu-8415- Could you please confirm if your issue has resolved with above suggestion or still looking for any help?
Anonymous

2022-02-08T03:34:52.61+00:00

@Sayali-MSFT Thanks for sharing the doc. However I really unable to figure out where is the issue with payload and which action needs to be changed. Could you please help?
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-02-09T05:35:44.38+00:00

Manu-8415-We are checking it internally and let you know if we get any updates.
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-02-10T07:11:28.013+00:00
@Anonymous - Could you just check it once with the following flow:-

Sign into Power Automate.

Select My flows in the top navigation bar.

Select New flow > Instant cloud flow.

Give your flow a name.

Select Manually trigger a flow as the trigger.

Select Create.

Select New Step.

Search for Microsoft Teams, and then select Post an adaptive card to a Teams channel and wait for a response as the action.

Select the Team and the Channel to which you'd like to post the card.

Paste this JSON into the Message box.

Save and Run flow
Anonymous

2022-02-10T18:10:35.213+00:00

@Sayali-MSFT My bad. I assumed you were talking about "selectAction" of adaptive card and that was the reason I was wondering about the action which has "wait for response". Coming to Power automate, we are already using this action i.e. "Post adaptive card in Teams and wait for response."
ChetanSharmamsft 1,036 Reputation points Microsoft External Staff Moderator

2022-02-17T04:54:47.27+00:00

We are checking it with engineering team and let you know the updates.
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-02-17T09:45:32.297+00:00

@Anonymous - We are able to repro that issue , We have raised bug for the same and concerned team is looking into it. We will inform you once we get any update.
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-07-12T10:06:08.757+00:00

@Anonymous -Engineering team is working on it. We will inform you once we get any update.
Hofer, Ilana 1 Reputation point

2022-07-22T09:02:26.483+00:00

We get the same error. Any news on this?
Submit action seems to work with text input fields, but not with selectAction.
We are also sending an adaptive card via cloud flow to teams.
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-07-25T09:33:53.623+00:00

@Hofer, Ilana -Engineering team is working on it. We will inform you once we get any update.
Yago Vane 6 Reputation points

2022-09-05T11:44:18.19+00:00

Same issue here. Any update? Thank you
Alex Rackwitz 1 Reputation point

2022-11-19T16:03:35.223+00:00

Similar issue with "For a Selected Message" trigger and then trying to get user input via adaptive card. Surely this can't be an unresolved bug for a year? @Sayali-MSFT
Sayali-MSFT 3,996 Reputation points Microsoft External Staff Moderator

2022-12-06T05:54:12.05+00:00

@Anonymous ,@Yago Vane ,@AlexRackwitz-7286- Issue is resolved.
Microsoft Teams Version 1.5.00.32970 (64-bit).
Could you please check with updated version and let us know? Thanks!
Sai Krishna Yanamala 0 Reputation points

2024-11-19T10:21:35.6433333+00:00

@Sayali-MSFT ,we are still getting this issue.we are using teams version 1.24.2804
Andre Radtke 1 Reputation point

2025-02-06T08:13:29.65+00:00

the answer is not meant seriously, is it?

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Error: Adaptive card Teams: Unable to reach app. Please try again.

1 answer

Your answer