Hi,
Before we make the changes (disabled the ping) for networking settings, does it work? For testing purpose, is there any chance for us to revert the network setting back?
\A heartbeat is a packet of data sent from the agent to the management server on a regular basis, by default every 60 seconds, using port 5723 (UDP).
For operations manager, it is recommended to allow ping so that the Management Server can detect if an agent is alive or not if heartbeat fails.
*When an agent fails to send a heartbeat 4 times, a Health Service Heartbeat Failure alert is generated and the management server attempts to contact the computer by using ****ping****.*
For more details, we may refer to the below article.
https://learn.microsoft.com/en-us/system-center/scom/manage-agent-heartbeat-overview?view=sc-om-2019
Hope the above information helps.
Alex Zhu
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