Client dont update last online time

Belan Marek 51

hi all

we have some crash on server (powerdown) and from this time clients dont update last online time.
I check CcmNotificationAgent.log on client all is OK client send every 15minutes
Successfully sent keep-alive message. BgbAgent 25.08.2020 12:58:29 19044 (0x4A64)
Updating MDM_ConfigSetting.ClientHealthLastSyncTime with value 2020-08-25T10:58:29Z BgbAgent 25.08.2020 12:58:29 19044 (0x4A64)

on server check bgbserver.log bgbmgr.log no errors.
I find this time update only once a day. Some help ?

1 answer

Fiona Yan-MSFT 2,311 Reputation points

2020-08-26T04:19:18.683+00:00

Hi Belan Marek,

Thanks for posting in Q&A.

Could we try to manually refresh the client activity on the monitoring node to see if there is any change in the client's last online time?
As the shown below:

In my lab environment,the status of the client has changed as the image shown below:

Hope this could help you. Thanks for your time.

Best regards,
Fiona Yan

If the response is helpful, please click "Accept Answer" and upvote it.
Please sign in to rate this answer.
Belan Marek 51 Reputation points

2020-08-26T07:07:18.11+00:00

This is first think what i try manual refresh. I'm not new to SCCM...

Fiona Yan-MSFT 2,311 Reputation points

2020-08-26T10:02:40.933+00:00

Hi Belan Marek,

Thanks for posting in Q&A.

I did this experiment in my lab and the status update around 15 minutes.If you check the log related the communication between our client and site server and also there is no error, maybe the data change was not written into SQL.

I appreciate your understanding that we are not the best channel to address this issue since the forum is mainly focusing on break-fix issues. To get better support, I suggest you call Professional Support Services so that a dedicate engineer will help you solve this issue in a more efficient way. Thank you for your understanding.

To obtain the phone numbers for specific technology request please take a look at the web site listed below.

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

If the response is helpful, please click "Accept Answer" and upvote it.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Client dont update last online time

1 answer

Your answer