i lost my passprhase (azure backup)

Question

i lost my azure backup passprhase, my server was attacked by a ransoware, could you please help me? I need to recover my data!

Answer 1

@Ivan Zorzi The data can be recovered only IF,

• Your original machine (where backups were taken) is available and still registered with the same Recovery Services vault, then you can regenerate the passphrase by following these steps.
• Your original machine is corrupted (preventing you from regenerating the passphrase through the MARS console), but you can restore or access the original scratch folder used by the MARS agent, then you might be able to restore (if you forgot the password). For more assistance, contact Customer Support.

Reference: FAQ-MARS agent

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Answer 2

Hi,

As far as I know if you lose or forget the passphrase, Microsoft cannot help recover the backup data. I would strongly recommend you to search deeper for the passphrase, it is very crucial and must be saved to a safe place once generated.

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Best regards,
Leon