Getting a phone number; Error message saying "unable to access phone numbers right now. Please try again later."

Question

Getting a phone number; Error message saying "unable to access phone numbers right now. Please try again later."

Ellie Ziolkowski 26

I'm on the pay as you go Azure Communications subscription because I read that you can't get a phone number on a free account/trial account. Anyway, I'm trying to get a phone number (I already installed the latest .NET SDK and have a communication string set up) and when I click on "Phone numbers" on the Azure portal, it always gives me an error message saying "Server not responding, Unable to access phone numbers right now. Please try again later."

Is this a back-end issue on Microsoft's part? Or am I doing something wrong?

Thanks

SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2022-04-18T10:09:06.297+00:00
Thanks for asking question! You may want to know that-

Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them.

While Communication Services is available in multiple geographies, in order to get a phone number the resource must have a data location set to 'US'. Also, it is not possible to create a resource group at the same time as a resource for Azure Communication Services. When creating a resource, a resource group that has been created already must be used.

Please ensure you have an active Communication Services resource incase not suggest you to delete and recreate ACS resource.

If your desired phone number is unavailable, complete this form and email it to acstnrequest@microsoft.com with a subject line beginning with "Azure Communication Services Number Request:"

Please let us know if further query or issue remains.
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2022-04-20T08:35:45.197+00:00

Update: Product group is aware of this issue and is investigating further.

In case any one else experiencing the same issue, please reply here. Will keep posted here.

Accepted answer

0 additional answers

Your answer

SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2022-04-18T10:09:06.297+00:00

Thanks for asking question! You may want to know that-

Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them.

While Communication Services is available in multiple geographies, in order to get a phone number the resource must have a data location set to 'US'. Also, it is not possible to create a resource group at the same time as a resource for Azure Communication Services. When creating a resource, a resource group that has been created already must be used.

Please ensure you have an active Communication Services resource incase not suggest you to delete and recreate ACS resource.

If your desired phone number is unavailable, complete this form and email it to acstnrequest@microsoft.com with a subject line beginning with "Azure Communication Services Number Request:"

Please let us know if further query or issue remains.
SnehaAgrawal-MSFT 22,706 Reputation points Moderator

2022-04-20T08:35:45.197+00:00

Update: Product group is aware of this issue and is investigating further.

In case any one else experiencing the same issue, please reply here. Will keep posted here.

Answer 1

Ryan Hill 30,281 Microsoft Employee Moderator

Per our offline discussions @Ellie Ziolkowski , we were able to determine you issue was caused by the local time on your computer being set to a future date time. This datetime was being passed in the HTTP header and thusly causing a validation error. After resolving your computer time sync issues, you were able to request phone numbers from the service.

Share via

Getting a phone number; Error message saying "unable to access phone numbers right now. Please try again later."

0 additional answers

Your answer