Unable to verify custom domain

Question

Hi,

I have a custom domain that is managed in Azure DNS that I switched from GoDaddy. I have double checked the nameservers are correct.

I am trying to assign this to a static web app that I built using Hugo (white-sky-08d603103.1.azurestaticapps.net) but it just won't verify.

I have assigned a TXT record and it failed to verify and advised to try again. I have tried it again and I am still unable to verify.

Adding a CNAME without the TXT gives the error below

"The custom domain request triggered a risky domain check. Please contact support for assistance for this request."

The domain is www.pfazure.com

The TXT record is here (it is in verify stage again as I restarted it for the 3rd time

The DNS records are set up in Azure DNS zone below with the generated value for the TXT record

For some reason it simply won't verify the domain and I cannot work out why I was hoping someone might be able to take a look.

Answer 1

Hi, @Paul Flaherty

The following App Service documentation advises you to use asuid.sabudomain when pre-validating your TXT record.

https://learn.microsoft.com/en-us/azure/app-service/app-service-web-tutorial-custom-domain?tabs=a%2Cazurecli

You are trying to create a TXT record for @.pfazure.com.

If you want to verify www.pfazure.com, I think the TXT record should use asuid.www.pfazure.com.

If you want to validate pfazure.com (root domain), use asuid.pfazure.com for your TXT record.

If I don't understand your requirements please let me know additional information. I will help you.

Answer 2

Hi @Paul Flaherty , transferring domains into Azure is currently not supported. Your domain may be in a broken state. Let's continue offline via the private comment below.

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EDIT: 2022 Apr 28

Upon further investigation, your domain request being stuck in validation is due to azure being a substring in your domain request. Domains on Azure are issued through Digicert and they can provide more insight to see if your domain can be whitelisted or not.