4,168 questions
We got the below response from the engineering team -
This is by design that the bot can only be shared with AAD users in the same tenant.
How to share chat bot to be used by external users (outside my organization) and to other personal teams accounts
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E6%3C/text%3E%3C/svg%3E)
63083710
26
Reputation points
-kindly note that i have created a chat bot "DMH_support" and share it by the link : https://teams.microsoft.com/l/app/f6405520-7907-4464-8f6e-9889e2fb7d8f?templateInstanceId=e4936e8f-ef54-4780-8274-1e7780b8e355&environment=84343188-4ba8-42a6-b12f-72c85d836c74
-Staff in my organization could use this shared link and could chat with the Bot, but when i try to use this link with my personal teams account (rxxx@Stuff .com OR mxxx@Stuff .com) i got error "Sorry, we cannot take you to this destination at this time".
-could you support how to solve this issue ?
Microsoft Teams | Development
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yuki Sun-MSFT 41,376 Reputation points Moderator2022-05-20T01:53:18.363+00:00 Hi @63083710 ,
The “office-teams-windows-itpro” tag is for general questions about Teams desktop client. Since your question is about creating and using chat bot in Teams, I’ll change the tag to “office-teams-app-dev” tag instead so that their community members can help look into it. Thanks for your understanding.
By the way, considering that it's a public forum, I've edited your thread by removing the personal email addresses for privacy concern.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2022-05-20T11:22:39.987+00:00 We are looking into this, we will update you.
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63083710 26 Reputation points
2022-05-20T12:30:17.487+00:00 Thanks
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Anonymous
2022-05-20T15:27:47.253+00:00 Currently Teams apps are not supported in personal accounts. This is the deeplink used to install an app in MS Teams - https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links#deep-linking-to-an-app. Could you please confirm from which documentation you have used the link?
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63083710 26 Reputation points
2022-05-22T08:42:17.527+00:00 @Anonymous ,i have used the link from button "Copy Link" at the screen shot of sharing chat bot :
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Anonymous
2022-05-23T12:02:28.04+00:00 Could you please confirm if using this link to Import/Export your chatbot and use it in other organizations helps ? - https://learn.microsoft.com/en-us/power-virtual-agents/teams/authoring-export-import-bots-teams
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63083710 26 Reputation points
2022-05-23T12:54:50.333+00:00 No, i have not tried to import/export to other organizations.
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Anonymous
2022-05-24T07:56:01.697+00:00 Please try it and let us know if that helps.
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Anonymous
2022-05-24T12:28:49.927+00:00 Could you please try opening PowerApps in personal scope?
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63083710 26 Reputation points
2022-05-24T13:14:17.86+00:00 kindly note that i don't have PowerApps in my personal account
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Anonymous
2022-05-25T17:03:05.263+00:00 We are checking on its possibility with the engineering team, we will update you.
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Anonymous
2022-06-08T14:34:18.713+00:00 @63083710 - Engineering team has said this could be a Power Virtual Agent issue. Could you please confirm if the person to whom the link is shared out to has access to the PVA bot?
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Anonymous
2022-06-16T10:30:26.347+00:00 Could you please answer the above question?
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63083710 26 Reputation points
2022-06-16T11:37:01.853+00:00 Sorry, i did not see the comment.
kindly note that the shared person ( it is my personal account ) does not have power virtual agent app
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Anonymous
2022-07-05T14:26:02.37+00:00 Engineering team is looking into this, we will keep you posted on the updates. Thanks.
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Anonymous
2022-07-25T05:27:26.253+00:00 -
63083710 26 Reputation points
2022-07-25T11:03:28.957+00:00 please clarify what AAD users? what do you mean with same tenant?
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Timothy Dowling 0 Reputation points2023-11-01T17:53:55.0933333+00:00 Azure Active Directory. And the tenant is the organization usually
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 5%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Nayab Ali | HITEK 0 Reputation points2025-03-16T09:54:12.6366667+00:00 Hi, what's the update on it? The answer was given in 2022. Can we use MS TEAMS CHATBOT for external users/clients??
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63083710 26 Reputation points
2025-03-16T12:54:59.32+00:00 Hi @Nayab Ali | HITEK ; i have no new updates in this issue in the time being about
teams chatbot that could not be shared external out of your tenant (organization).
but there was an old workaround solution that you could invite externals as guests to your tenant then you could share the bot with them.
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