AD user details update

Question

Long story short. I have a user in Azure AD that was originally created as a cloud only user. One of our other companies (Sprig Electric) created her a local account in their AD for a specific purpose and it matched up with her cloud account filling in a bunch of On-Premises information in her user. They had her in a synced OU which caused this. They removed her from the synced OU and we fixed her issues at that time. Fast forward to today, I am trying to SMTP match her cloud account to Parsons active directory, once I synced it up it never changed from cloud to synced. I dug deeper and found all this Sprig info in the On-Premises fields in her user properties. They are all greyed out, I need to find a way to Power-shell those attributes out of there so when I sync from my AD it matches up. I have to be careful because this is her main account in the cloud.

Can anyone help me on this?

Answer 1

@DheemanDas-0192

It seems like you may need to remove the existing ImmutableID from the account, so it's no longer considered "synced" and then possibly look into hard-matching the object to the other on-prem identity. Proceed with caution when performing such identity transformations. See the following references for more information:

Set Immutable ID to $Null, Soft-Match/Hard-Match in O365

Explained: User Hard Matching and Soft Matching in Azure AD Connect

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