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2 answers One of the answers was accepted by the question author.

Global Admin locked out – SMS MFA error 399287 (phone number blocked)

Hello, I am the only Global Administrator of our tenant (universidadatacama.onmicrosoft.com, [Moderator note: Personally Identifiable Information removed]) and I am completely locked out of the Microsoft 365 admin center. Situation: Main Global Admin…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T18:58:33.9133333+00:00
Rubén Hidaldo Álvarez 20 Reputation points
accepted 2026-10-16T01:06:33.6433333+00:00
Rubén Hidaldo Álvarez 20 Reputation points
1 answer One of the answers was accepted by the question author.

Global Administrator MFA Lockout – Unable to Access Microsoft Support

Hello Microsoft Support Team, Our nonprofit organization has lost access to its Microsoft 365 Global Administrator accounts due to unavailable multi-factor authentication methods. We know the administrator password but cannot complete MFA verification.…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-10-15T22:35:49.4666667+00:00
Mazen Alkadi 20 Reputation points
accepted 2026-10-16T00:42:03.8966667+00:00
Mazen Alkadi 20 Reputation points
2 answers One of the answers was accepted by the question author.

How to create a new Global Administrator Account when NONE currently exists

I have already gone through Copilot to see if there is some way to fix this, their final recommendation is to contact someone at Microsoft, which, it seems, cannot be done. We have two (2) existing accounts defined within our domain (CPGAero.com). They…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-28T17:38:57.5233333+00:00
Peter Ferraro 20 Reputation points
commented 2026-10-16T00:32:11.88+00:00
Abhinav Shukla 80 Reputation points
2 answers One of the answers was accepted by the question author.

emails from certain email addresses do not show up in Outlook inbox unless I search for them

emails from certain email addresses do not show up in Outlook inbox unless I search for them by name

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-15T21:50:17.6166667+00:00
Gail Michels 20 Reputation points
commented 2026-10-16T00:14:18.98+00:00
Gail Michels 20 Reputation points
1 answer One of the answers was accepted by the question author.

Linking Forza 5 to my PS5. Issue with 2nd overseas PS5 console.

Good evening folks, I cannot play Forza 5 on my overseas PS5 console. I followed the instructions to link my account via the QR code and it linked me to a gamer ID that is not mine. As a result it gives me an error stating that the linked account email…

Windows for home | Windows 11 | Gaming
asked 2026-10-15T10:26:17.4933333+00:00
George K 20 Reputation points
commented 2026-10-15T23:32:27.08+00:00
George K 20 Reputation points
9 answers

Windows 10 freezes every time 5 minutes after startup

I am running Windows 10 on my PC. Last night when I turned on the PC, it froze approximately 5 minutes after boot up. This has never happened before. By froze, I mean the windows screen looks normal with mouse cursor visible but the keyboard and mouse…

Windows for home | Windows 10 | Performance and system failures
asked 2026-03-20T06:44:49.63+00:00
Rodo 35 Reputation points
commented 2026-10-15T22:51:11.3666667+00:00
Jim Sproles 0 Reputation points
1 answer One of the answers was accepted by the question author.

How do I get a refund from the duplicate charge

I've been charged for two subscriptions for a Microsoft 365 family subscription 137 each. I need a refund for one of them

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-15T22:27:24.6433333+00:00
L M 20 Reputation points
accepted 2026-10-15T22:29:42.3066667+00:00
L M 20 Reputation points
2 answers One of the answers was accepted by the question author.

Generate user report

Hi All, We are using Microsoft 365 E5 licensing. I need to identify all SharePoint Online sites where a specific user (e.g., user1(at)contoso.com) has any of the following roles: Site Collection Administrator Site Owner Site Member Member (via SharePoint…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-02-28T23:05:29.4066667+00:00
Glenn Maxwell 14,226 Reputation points
answered 2026-10-15T22:21:22.6433333+00:00
Chris Ang 0 Reputation points
2 answers One of the answers was accepted by the question author.

progress update on creating a way to lock calendar scroll

I know that there's already been discussion of creating a way to make calendars lock the display to a specific start time, rather than needing to scroll down from midnight each time we open the app, and sometimes during the day when, for some unknown…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-10-15T17:39:26.22+00:00
VTNardine, J 20 Reputation points
answered 2026-10-15T22:11:31.7166667+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Let us adjust the time column for the Outlook reminder popup

It provides zero value... and I argue a negative value to have to hover over every appointment reminder to see when it is due/overdue... either let us adjust the width or make it wider by default

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-15T17:00:53.57+00:00
Tom 20 Reputation points
commented 2026-10-15T22:09:38.2833333+00:00
Hendrix 2,335 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Bios doesn't load after entering the Bitlocker Key Code after recovering the code from the Microsoft recovery site. I took a picture of the code and entered exactly as written. I also recorded a video. It responded the code was incorrect. Options?..

I recovered my bitlocker key code from the Microsoft site and entered the number on my laptop. After pressing the enter key it indicates that the number was not correct. I took pictures and video of the code tI got on the Microsoft recovery site to…

Windows for home | Other | Recovery and backup
asked 2026-10-13T16:51:27.9233333+00:00
Lawrence Carter 20 Reputation points
accepted 2026-10-15T21:56:08.5466667+00:00
Lawrence Carter 20 Reputation points
1 answer One of the answers was accepted by the question author.

Junk Mail folder suddenly emptied!

This morning I have found my junk mail folder empty. I got connected to Microsoft chat 4 times and when I raise the issue, it disconnects immediately. What is wrong?

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-10-07T13:27:14.7033333+00:00
Hamdi Sellami 20 Reputation points
commented 2026-10-15T21:50:12.57+00:00
Hamdi Sellami 20 Reputation points
3 answers

It seems that with the recent update to Outlook for Mac it no longer capitalizes the first letters?

It seems that with the recent update to Outlook for Mac it no longer capitalizes the first letter of the first word in a sentence? How to turn this back on? Most of the responses talk about editor and editor setting but I do not see those on the…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-03-20T19:51:48.47+00:00
Tim Steinouer 20 Reputation points
recommended 2026-10-15T21:43:30.1066667+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How to download the invoice of the prescription

I see the amount automatically withdrawn from my account, but I can not find the invoice with the details. Is there a way to download this?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-15T15:15:54.7233333+00:00
Addit Marco de Groot 20 Reputation points
accepted 2026-10-15T21:21:06.1+00:00
Addit Marco de Groot 20 Reputation points
3 answers One of the answers was accepted by the question author.

Ling to install Microsoft 365 compatible with ventura

I need a link to install Microsoft 365 that is compatible with Ventura. My Excel and Powerpoint is working but not Word.

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-10-15T20:07:40.0866667+00:00
Marc Erskine 20 Reputation points
edited an answer 2026-10-15T21:19:44.08+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

I am unable to open a website this morning that I need for my work.

The website address is Cambly.com. I enter it every day from a Desktop icon. This morning it wouldn´t open. I have tried through Google and through Bing. The support desk of Cambly told me it was my internet problem but my ISP tells me there is no…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-10-15T13:50:11.2866667+00:00
Cath Argibay 40 Reputation points
accepted 2026-10-15T21:13:20.0633333+00:00
Cath Argibay 40 Reputation points
3 answers One of the answers was accepted by the question author.

Microsoft.ListSync.db file taking up drive space

Hello everyone, Right now, I’m struggling with a disk space issue. When I checked my AppData folder, I found that the OneDrive folder is taking up around 34 GB of space. The largest files are database files under the OneDrive folder, specifically…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-10-06T01:37:43.3266667+00:00
Mohammad Hardian 20 Reputation points
edited a comment 2026-10-15T20:52:42.9033333+00:00
Timan, Theo 0 Reputation points
1 answer One of the answers was accepted by the question author.

Teams Attendance Report is Pulling Up an Older Meeting's Attendance Report

I hosted a meeting today and after ending it went to the chat to pull the attendance report. The attendance report was generated, but after clicking on it I was brought to the attendance report for a meeting back in July. Teams does not even show an…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-10-15T20:08:14.98+00:00
Peter B 20 Reputation points
accepted 2026-10-15T20:35:16.7266667+00:00
Peter B 20 Reputation points
2 answers

transferring my microsoft suite to a different pc

I recently bought a laptop that does not have the microsoft suite ( word, etc ) on it, and I would like to transfer the licence from my other computer ( OEM ) that does. Is this possible?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-15T18:24:05.8+00:00
Will Roby 0 Reputation points
recommended 2026-10-15T19:49:16.7033333+00:00
Stefan Blom 354.5K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Black screen op login

Hello when i login i get a black screen for a second and it goes normal. Can anyone help me?

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-27T15:12:43.31+00:00
Khaled alenezi 70 Reputation points
accepted 2026-10-15T19:41:42.96+00:00
Khaled alenezi 70 Reputation points