Our abysmal download success rates
As you can see from the graph below, our download rates for our DVD ISO are abysmal. Only about 22% of all users who start downloading the ISO complete the download. We gotta do better about this. Interestingly, we don't get a lot of complaints about this. but this has got to be a huge problem. We need to fix this. Do you have suggestions on how we should do this?
Here are cumulative numbers:
Download URI | Attempt | Completed | % Completed | Not Completed | % Not Completed |
/download/8/1/c/81c912c1-893b-4603-8c40-bf128444a932/6.0.5308.0.9.windowssdk_vista_idw.dvd.rel.img | 35,310 | 7,720 | 21.86% | 27,590 | 78.14% |
and here are the breakdowns by day:
Feb CTP | ISO success | ISO failure | % success |
2/22/2006 Wed | 770 | 470 | 0.38 |
2/23/2006 Thu | 1170 | 13220 | 0.08 |
2/24/2006 Fri | 620 | 420 | 0.60 |
2/25/2006 Sat | 410 | 500 | 0.45 |
2/26/2006 Sun | 370 | 450 | 0.45 |
2/27/2006 Mon | 520 | 440 | 0.54 |
2/28/2006 Tue | 590 | 530 | 0.53 |
3/1/2006 Wed | 520 | 640 | 0.45 |
3/2/2006 Thu | 520 | 2870 | 0.15 |
3/3/2006 Fri | 450 | 1590 | 0.22 |
3/4/2006 Sat | 280 | 4520 | 0.06 |
3/5/2006 Sun | 240 | 270 | 0.40 |
3/6/2006 Mon | 360 | 700 | 0.34 |
3/7/2006 Tue | 280 | 210 | 0.57 |
3/8/2006 Wed | 280 | 420 | 0.40 |
3/9/2006 Thu | 280 | 340 | 0.45 |
TOTAL | 7660 | 27590 | 0.22 |
Frankly, the numbers on Feb. 23rd are a real embarassment, and we need to get better in finding out why the downloads fail, and what we can do to make this better.