Share via

Service Request Activities, added without prefix

  • Article

When using the Exchange Connector and users reply to the mail, including the [SRxxxxx], if not configured correctly, the connector will create new activities, even despite the SR being completed.

If the Exchange connector is set to use the Default Service Request when updating Service Requests, these two new activities will be added every time to user replies to a mail.

To workaround this you need to create a SR template that doesn't contain any activities:

After creating the SR Template, configure the Exchange connector use the new template:

When a user replies now, the End-User comment is added but no status change nor are more activities added:

As an SR can't change status to 'Updated By User' like Incidents, several of my customers manually monitor the mailbox for any replies to a Service Request and handle this on a case by case.

Comments

  • Anonymous
    November 28, 2015
    Thanks for the great info. I really loved this. I would like to apprentice at the same time as you amend your web site, how could i subscribe for a blog site?
    For more info on showbox please refer below sites:
    http://showboxandroids.com/showbox-apk/
    http://showboxappandroid.com/
    Latest version of Showbox App download for all android smart phones and tablets. http://movieboxappdownloads.com/ - It’s just 2 MB file you can easily get it on your android device without much trouble. Showbox app was well designed application for android to watch movies and TV shows, Cartoons and many more such things on your smartphone.
    For showbox on iOS (iPhone/iPad), please read below articles:
    http://showboxappk.com/showbox-for-ipad-download/
    http://showboxappk.com/showbox-for-iphone/
    Showbox for PC articles:
    http://showboxandroids.com/showbox-for-pc/
    http://showboxappandroid.com/showbox-for-pc-download/
    http://showboxforpcs.com/
    There are countless for PC clients as it is essentially easy to understand, simple to introduce, gives continuous administration, effectively reasonable. it is accessible at completely free of expense i.e., there will be no establishment charges and after establishment it doesn't charge cash for watching films and recordings. Not simply watching, it likewise offers alternative to download recordings and motion pictures. The accompanying are the strides that are to be taken after to introduce Showbox application on Android. The above all else thing to be done is, go to the Security Settings on your Android telephone, Scroll down and tap on 'Obscure sources'.