Certifications

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (Legacy with Power Platform)

Certification details

If you’re a functional consultant, a professional using Microsoft Dynamics 365 Marketing in your organization’s day-to-day business operations, or a developer looking to hone your consulting skills, this certification could help give your career a boost and could enable you to position yourself more effectively for projects and promotions.

As a candidate for this certification, you know Dynamics 365 model-driven applications and data-modeling principles, plus you can configure Microsoft Power Platform. You implement marketing initiatives, like campaigns, emails, and customer journeys. You have experience working with an organization’s stakeholders to gather requirements and implement Dynamics 365 Marketing solutions. Additionally, you configure Dynamics 365 Marketing and set up Dynamics 365 organizational security. You even extend Dynamics 365 solutions using Power Platform components, such as Power Automate and Power Apps.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work on a Dynamics 365 model-driven app implementation project.
  • Shadow a functional consultant or a solution architect who works with Dynamics 365 Marketing.
  • Take available learning paths on Microsoft Learn.
  • Sign up for an instructor-led training course.

Warning

This version of the certification is no longer available. Read this blog post for more information about this change.

Skills measured

  • This list contains the skills measured on the exams associated with this certification. For more detailed information, visit the exam details pages and download the exam skills outlines.
  • Configure marketing applications
  • Manage segments and lists
  • Create and manage marketing forms and pages
  • Manage leads, contacts, and accounts
  • Create and manage marketing email messages
  • Manage customer journeys
  • Manage events and webinars
  • Configure Dynamics 365 Customer Voice
  • Configure Microsoft Dataverse
  • Create apps by using Microsoft Power Apps
  • Create and manage Microsoft Power Automate
  • Implement Microsoft Power Virtual Agents chatbots
  • Integrate Microsoft Power Apps with other apps and services
  • Manage solutions

Job role: Business Analyst, Developer, Functional Consultant

Required exams: PL-200 MB-220

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Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

  • MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

    Languages: en de fr es pt-br it ja zh-cn

    Retirement date:

    This exam measures your ability to accomplish the following technical tasks: configure marketing applications; manage segments and lists; create and manage marketing forms and pages; manage leads, contacts, and accounts; create and manage marketing email messages; manage customer journeys; manage events and webinars; and configure Dynamics 365 Customer Voice.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

Certification resources

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.