Create and send SMS messages to any mobile phone


This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - -

Business value

SMS messaging through the Dynamics 365 Marketing mobile channel creates new opportunities to connect with mobile users. The SMS channel enables fast, transactional communication and marketing messaging to use as a part of campaigns and customer service communication.

Feature details

  • The SMS message channel includes promotional and transactional SMS messaging, enabling an end-to-end experience with personalized messages and a dedicated SMS editor to orchestrate timely delivery to mobile users.
  • Prior to general availability (GA), SMS will only be available using toll-free numbers, only for US customers.
  • After GA and before 2021 release wave 2, it will be possible to purchase or reuse existing SMS accounts with Twilio or TeleSign.
  • For 2021 release wave 2, it will be possible to purchase Azure Communication Services phone numbers in the regions where Communication Services SMS phone numbers are supported. See Phone number types in Azure Communication Services for more details.

SMS messaging using the Dynamics 365 Marketing mobile channel

See also

Create outbound text messages (docs)