Configuration to allow updates to cases in resolved and canceled status
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 5, 2021 |
Business value
Administrators and customizers can change the system behavior to allow user accounts with proper privilege to update case records (incident entity) that are in a resolved or canceled state.
Feature details
Administrators and customizers can now update case information by using Power Automate flows, APIs, or a plug-in for cases that are in the resolved or canceled status. The user experience on the case form will continue to be read-only.