Usability improvements in knowledge management


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Enabled for Public preview Early access General availability
Users, automatically - Aug 2, 2021 Oct 4, 2021

Business value

Creating and maintaining high-quality articles can be challenging and time-consuming. A simple and intuitive authoring experience will make it easier for the knowledge author to create articles and keep them relevant and accurate. This feature is composed of a set of usability improvements that will refine the knowledge authoring and consumption processes.

Feature details

Key capabilities of the feature include:

  • An easy and intuitive experience for adding and managing knowledge article attachments.
  • A visual cue to help distinguish internal and external knowledge content in the knowledge search results card.
  • Improvements to the publishing stage of the knowledge business process flow.

See also

Add a file attachment to a knowledge article (docs)