setPresence (JavaScript API Reference) for Dynamics 365 Channel Integration Framework 2.0
Sets the presence text of the agent in the client session​.
Syntax
Microsoft.CIFramework.setPresence(presenceText)
Parameters
Name | Type | Required | Description |
---|---|---|---|
presenceText | String | Yes | Presence text for current agent in Omnichannel for Customer Service. For the presence to be set correctly, the string should exactly match the text used in the admin app. To create custom presence, see Configure and manage custom presence. |
Return value
Returns a Boolean value of success.
Example
Microsoft.CIFramework.setPresence(custompresence).then(
function (result) {
if(!result)
//code handling when OC Presence is in error
else
//code handling for success
},
function (error) {
reject(error);
});
});
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