Select the audience source for journeys

Audience configuration allows you to manage your audience data sources. Customer Insights - Journeys supports Contact, Lead, and Customer profile entities.

To access the Audience configuration settings, go to Settings > Customer engagement > Audience configuration.

Contacts and leads have default recipient fields set up for emails and phone numbers. The values from these fields are automatically populated in the Send-to field. You can modify the default settings by adding more recipient fields or changing the default field content.

Customer profiles have no default fields set. You can choose which fields from a customer profile should be used when sending an email or text message.

Change your audience configuration

To make changes to the audience configuration, select a data source (Contact, Lead, or Customer profile) and review the information in the right pane.

You can change the default recipient or add more recipient fields. You can select any of the fields you added when adding an email or text message tile to a customer journey.

A default value is displayed in the Send-to field, but you can select any other recipient field from the dropdown menu.

Important

Starting in the February 2024 release, it's possible to configure multiple email addresses for a contact's email channel. However, for any release version before February 2024, you can only select a single email address for a contact's email channel configuration.