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lcw:threadUpdate event (Omnichannel for Customer Service JavaScript API reference)

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

This event is raised by live chat when an agent ends a conversation.

Listen for the lcw:threadUpdate event, and call the closeChat method to end the conversation from the client side. You can listen for this event by adding your own event listener on the window object.

Example

window.addEventListener("lcw:threadUpdate", function handleLivechatThreadUpdateEvent(){
        // Handle the live chat threadUpdate event, for example:
        // End the conversation using the closeChat method
        Microsoft.Omnichannel.LiveChatWidget.SDK.closeChat();
});

See also

lcw:ready
lcw:error
lcw:chatRetrieved
lcw:chatQueued
lcw:onClose
lcw:closeChat
lcw:ready
lcw:onMinimize
lcw:onMaximize
lcw:onMessageReceived
lcw:onMessageSent
lcw:startChat
Live chat SDK JavaScript API reference