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Use proactive prompts and insights generated by Copilot

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users, automatically - - Nov 2024

Business value

Proactive prompting enables agents to discover and prompt Copilot effortlessly, without the need for manual typing. This will save agents time and improve the quality of their overall experience.

Feature details

Proactive prompting will provide the following benefits for agents:

  • Contextual prompt starters at the beginning of a Copilot conversation.
  • Follow-up suggested prompts to Copilot responses.
  • The ability to discover plugins through suggested prompts.
  • The ability to understand case, conversation, and email context.
  • Proactively generated insights.

Proactive prompt suggestion from Copilot

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Brazil
  • Canada
  • India
  • Japan
  • France
  • Korea