Get information from Copilot
Use Copilot to get information about your pipeline, summarize your opportunities and leads, and get the latest news about your accounts. You can either use predefined prompts or ask questions in natural language. This article describes some of the predefined prompts you can use to get information from Copilot. Learn more about chatting with Copilot in natural language.
Show my pipeline
Copilot can provide a list of open opportunities assigned to you, sorted by the estimated close date.
Open Copilot, select the sparkle icon (
), select Get info > Show my pipeline, and select Enter.
Summarize an account
Important
- The Account summary feature is a preview feature.
- Preview features aren’t meant for production use and may have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.
Note
This feature is available only if your administrator has opted in to the Copilot preview features.
Select the sparkle icon (
), select Get info > Summarize account.From the list of accounts, hover over the account you want to summarize and select Summarize.
Note
The account summary is also displayed in the Copilot side pane by default when you open an account record.
The account summary is displayed as shown in the following image:
The account summary includes the following information:
- Basic information: The basic information of the account includes annual revenue, number of employees, country/region, and parent account. If this information is available in the respective fields of the account record, it's displayed in the summary; otherwise, the field isn't displayed.
- Key information: The key information includes details on how long the account is associated with your organization, its domain, the total value of closed opportunities, the most recently closed opportunity, most recent activity, and other AI-generated information.
- Related leads, opportunities, and cases: All the open leads, opportunities, and cases that are associated with the account are displayed. Listed records are the ones that you have read access to. A maximum of 10 records are displayed for each section. Select the section to view the details of the associated records. To summarize a specific lead, opportunity, or case, hover over the record and select Summarize. For cases to display, your organization must have the Dynamics 365 Customer Service app enabled.
Note
Administrators can configure the fields that generate summaries and related information for the account summary view. More information: Configure fields for generating summaries and recent changes list.
Further, you can drill down into the details associated with the account, select the suggested prompts displayed below the account summary. The Find relevant Sales Navigator accounts prompt appears if you have the LinkedIn Sales Navigator license. Select the prompt to open the relevant LinkedIn Sales Navigator accounts associated with the account.
Summarize a lead or opportunity
Select the sparkle icon (
), select Get info > Summarize lead or Summarize opportunity, and then select Enter.- When a record is opened, Copilot summarizes it.
- When in grid view, Copilot lists the records for which you have read access. Hover over a record and select Summarize.
To get a list of changes for a specific lead or opportunity, type / after the prompt, and then start typing the name of the opportunity or lead.
Would you like to view a summary of different fields?
Copilot generates the summary from a set of predefined fields. Other fields might be more important to you, however. For example, estimated revenue, close date, contact, pipeline stage, and proposed solution might be the first things you look for in an opportunity. Work with your Dynamics 365 Sales administrator to add those fields to the configuration.
Keep in mind that the summary fields are configured at the organization level. Make sure that your entire sales team agrees on the top 10 fields that are most relevant for your business.
Enrich leads with related information
Copilot can enrich your leads with information from Dynamics 365 Sales, Dynamics 365 Customer Insights, LinkedIn, and Bing, such as:
Possible contacts, based on the lead name, phone number, email address, and company name
Insights about customer sentiment, behavior, and interest generated based on unified activity data in Dynamics 365 Customer Insights, if configured. Learn more
The latest news about the account, curated by Bing
Suggested LinkedIn profiles for the contact, if you have the LinkedIn Sales Navigator license
After you select a lead, Copilot suggests other records that might be associated with the lead and from which it can glean more information.
Ask Copilot to summarize a lead.
If Copilot finds possible matching contact records, it lists them after the summary. How does Copilot match leads with contacts and can I customize the matching fields?
Select Connect to connect the lead with a matching record.
After Copilot connects the records, select Get updated lead summary to generate a new summary that includes information from the connected record.
Copilot also lists the fields that can be updated with information from the connected record, such as the city, state, phone numbers, and postal code.
To update the lead record with the suggested values, select Update all.
Summarize proposals associated with a record (preview)
[This section is prerelease documentation and is subject to change.]
Important
- This is a preview feature.
- Preview features aren’t meant for production use and may have restricted functionality. These features are subject to supplemental terms of use, and are available before an official release so that customers can get early access and provide feedback.
Often, you might have documents such as proposals and contracts associated with your records. Copilot can summarize the content of these documents and help you understand the key points. For example, you can ask Copilot to summarize a proposal document to understand the budget, authority (decision maker), need, and timeline (BANT) of the opportunity.
Note
- This feature is available only if your administrator has opted in to the Copilot preview features.
- Currently, Copilot can summarize only PDF and Word documents.
Open a record, such as an opportunity, lead, account, or contact, that has documents associated with it.
In the Copilot side pane, enter the prompt Summarize document / and then enter the name of the document you want summarized.
A minimum of three characters is required to start the search. You can search by the file name. For example,
- Enter Summarize document /contract to get a list of documents that has contract in the file name.
- Enter Summarize document /pdf to get a list of documents that has pdf in the file name or extension.
Depending on the size of the document, it might take a few seconds to summarize the document.
Show the latest news about an account
Copilot can get the latest news that features or mentions your accounts, curated by Bing. These news articles can be great conversation starters and help you understand the dynamics in your customers' organizations.
As always when you're working with AI-sourced content, read articles thoroughly to confirm they're from authentic sources and are indeed about your customer.
Select the sparkle icon (
), select Get info > Get latest news for account, and select Enter.- If you have a record open, Copilot lists the news articles related to that account.
- If you're in the grid view, Copilot lists news articles for the top 10 accounts you work with, sorted by the revenue associated with them.
To get the news articles for a specific account, type / and then start typing the name of the account.
See also
Feedback
Coming soon: Throughout 2024 we will be phasing out GitHub Issues as the feedback mechanism for content and replacing it with a new feedback system. For more information see: https://aka.ms/ContentUserFeedback.
Submit and view feedback for