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Lock or unlock the price for an order or invoice (Sales Hub)

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After you've finalized an order or invoice for a specific price, you can lock the price to prevent it from being updated when the price list is updated. Conversely, you can enable current pricing to update the price on the order or invoice when the price list is updated. Your administrator can set the default behavior for price locking in the system settings.

Lock prices or use current pricing

  1. In the site map, select Orders or Invoices.

  2. Open the order or invoice you want to edit.

  3. To lock prices, on the command bar, select the More Commands icon , and then select Lock Pricing.

    When you lock the price, the following happens:

    • The Prices Locked field in the order or invoice is set to Yes.
    • The Price Per Unit field is locked for all the products in the order or invoice and is disabled for editing.
    • You won't be able to add write-in products to the order or invoice as you need to specify the price for write-in products.
    • Though you can change the price list of the order or invoice, the prices of the products are not updated based on that price list.
    • You can continue to add products to the quote at the default price, but you won't be able to edit the price.

  4. To unlock prices and use current pricing, on the command bar, select the More Commands icon , and then select Use Current Pricing.

    When you use current pricing, the following happens:

    • The Prices Locked field in the order or invoice is set to No.
    • The Price Per Unit field is unlocked for all the products in the order or invoice and becomes editable. You can choose to use the default price or override the price.
    • When you open or edit the quote or invoice, the price of the line items is automatically updated to reflect any changes in the price list.
    • If the price of a line item has been overridden in the order or invoice, it’s unaffected by any changes to the price list.

Can't find the feature in your app?

There are a few possibilities:

  • You don't have the necessary license to use this feature. Check out the comparison table and the licensing guide to see which features are available with your license.
  • You don't have the necessary security role to use this feature.
  • Your administrator hasn't turned on the feature.
  • Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

Create or edit orders
Create or edit invoices