Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Use this procedure to start and stop time recording for a service order for which a service level agreement is defined.
Start time recording
Go to Service management > Service orders > Service orders.
Select the Service order tab. On the Action Pane, in the Service level agreement group, select Start.
Enter the date and time that the time recording should be started.
Stop time recording
Go to Service management > Service orders > Service orders.
Select the Service order tab. On the Action Pane, in the Service level agreement group, select Stop.
Enter the date and time that the time recording should be stopped.
Select Add a revocation reason, and select a reason code in the Stage reason code list to provide a reason for stopping the time recording.
Note
If Reason code on exceeding time is selected on the Service management parameters page, you must provide a reason code before you can stop the time recording.