Configure recommended settings for Unified Service Desk

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

The topic explains the recommended settings for Unified Service Desk.

Note

Unified Service Desk single sign-on is not compatible with Omnichannel for Customer Service.

Set up Chrome Process with Unified Service Desk

The Chrome Process is used to host web applications in the Unified Service Desk client application. More information: Use Chrome Process to host web applications in Unified Service Desk

See also

Omnichannel for Customer Service on Unified Service Desk
Deploy Omnichannel for Customer Service package on Unified Service Desk