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Deprecations in Sales agent

The features that have been deprecated in the Sales agent are listed in this article.

Important

"Deprecated" means we intend to remove the feature or capability in a major future release. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification might span a few years. After removal, the feature or capability will no longer work. We are notifying you now so that you have sufficient time to plan and update your code before the feature or capability is removed.

Recent communications

Effective September 2025, the Recent communications card is deprecated and replaced by the Customer Communication card.