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Unified Messaging Auto Attendant Errors and Events

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Applies to: Exchange Server 2010

Microsoft Exchange Server 2010 Unified Messaging (UM) generates UM auto attendant events in Event Viewer so that you can troubleshoot and verify the performance of the UM auto attendant components, features, and services. Event Viewer tracks the following kinds of events in the following order based on importance:

  1. Error events
  2. Warning events
  3. Informational events

UM Auto Attendant Errors and Events

The following table provides a list of the UM auto attendant events that you can use to troubleshoot and monitor Unified Messaging.

Auto attendant events

Event ID Category Event type Logging Value or description Class

1128

UMService

Error

LogPeriodic

No operator extension number has been configured for the UM auto attendant named "%1", or for the dial plan to which it belongs. Therefore, incoming calls received by this UM auto attendant cannot be transferred to the operator.

Auto Attendant

1129

UMService

Warning

LogAlways

The Unified Messaging auto attendant "%1" has not been configured with a valid time zone. Incoming calls answered by the UM auto attendant will be answered according to the time zone that has been configured on the Unified Messaging server that answers the call. To resolve this error, configure a valid time zone on the UM auto attendant.

Auto Attendant

1154

UMCore

Warning

LogAlways

An error occurred while adding a custom menu speech grammar entry for "%1" in auto attendant "%2". Details follow: "%3"

Auto Attendant

1156

UMCore

Warning

LogAlways

Auto attendant "%1" is configured to use "%2", a language that is not supported on this Unified Messaging server. The auto attendant will use "%3", which is the default language of the associated dial plan "%4"'.

Auto Attendant

1164

UMCore

Warning

LogAlways

A call to auto attendant "%1" was not handled. "%2"

Auto Attendant

1172

UMCallData

Information

LogAlways

Call data: "%1"

Auto Attendant

For More Information

Performance Counter Reference for Unified Messaging Servers

Error and Event Reference for Unified Messaging Servers