Set auto attendant languages for Audio Conferencing in Skype for Business Online

Article
03/17/2023
Applies to:

Skype for Business

Important

Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.

Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.

Note

For information about setting the auto attendant language in Microsoft Teams, see Set auto attendant languages for Audio Conferencing in Microsoft Teams.

The Audio Conferencing auto attendant for Skype for Business can greet audio callers in many different languages when they join a meeting.

Choose one primary language and up to four secondary languages. The primary language that you set will be used first and the secondary languages will be used by the autoattendant in order that you select.

Note

You can only change the languages of audio conferencing numbers that are of the Dedicated category. The languages of Shared audio conferencing number can't be changed.

Note

We are frequently updating how you can manage features found in Skype for Business Online, so the steps here might be a little different.

Set the conferencing auto attendant languages

You must be a Skype for Business admin to perform this step.

In the Skype for Business admin center, in the left navigation, go to Legacy portal. Once in the legacy portal, select Audio conferencing, and then select Microsoft bridge.
Select the audio conferencing phone number from the list, and in the Action pane, click Set languages. It's only possible to change the languages of Dedicated audio conferencing numbers.
On the Set languages page, select the Primary language list to view the complete list of available languages. If you need to, select each of the Secondary languages lists to select secondary language.

Note

The primary and secondary languages that are supported are listed. The order in which you select them in the lists will be the order of the languages presented to callers.
Click Save.

What else should I know?

To see the list of supported languages for Audio Conferencing, see Audio Conferencing supported languages.
Languages can be set for dedicated but not for shared phone numbers.
To see a list of countries/regions in which Audio Conferencing in Microsoft 365 or Office 365 using Microsoft as the provider is available, see Phone numbers for Audio Conferencing.