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Microsoft in region same unit repair

  • Article
  • Applies to:
    Windows 10, Windows 11

Microsoft can repair many commercial Surface devices via in-region repair facilities. If troubleshooting or diagnostics determine that your Surface device needs repair and is eligible for mail-in repair services, you can ship it to Microsoft for repair and return.

Note

Allow an average of 6-8 days to receive your replacement device. Times may vary based on location and product availability.

Open service request

To initiate service, open a request via a self-serve portal:

  • Surface Management Portal: Sign into the Microsoft Intune admin center and go to All services > Surface Management Portal. Select New repair request.
  • Surface Support Portal: Sign into the Microsoft 365 Admin Center and go to Show all > Support > Microsoft Surface support. Select Warranty service & repair > Create service request.

Upon successful repair, Microsoft returns the device to your shipping address. Average turnaround time is 6-12 calendar days depending on your location and supply chain availability.

Devices eligible for repair

The following commercial devices are eligible for same unit repair:

  • Surface Laptop 3 – 13" & 15"
  • Surface Laptop 4 – 13" & 15"
  • Surface Laptop 5 – 13" & 15"
  • Surface Laptop 6 – 13" & 15"
  • Surface Laptop 7th Edition, Snapdragon processor – 13" & 15"
  • Surface Pro 7
  • Surface Pro 7+ 1
  • Surface Pro 8
  • Surface Pro 9
  • Surface Pro 10
  • Surface Pro 11th Edition, Snapdragon processor
  • Surface Laptop Go
  • Surface Laptop Go 2
  • Surface Laptop Go 3
  • Surface Go 2
  • Surface Go 3
  • Surface Go 4
  • Surface Pro X
  • Surface Laptop Studio1
  • Surface Laptop Studio 2
  • Surface Laptop SE

Availability

Except where noted, same unit repair is available in the following locations:

Australia,2 Austria, Belgium, Bulgaria, Canada,2 China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, India,2 Ireland, Italy, Japan, 2 Latvia, Lithuania, Luxemburg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore,2 Slovakia, Slovenia, South Korea,2 Spain, Sweden, Switzerland, United Kingdom, United States

References

  1. Same unit repair of Surface Pro 7+ and the original Surface Laptop Studio (v1) is currently unavailable in United States or Mexico.
  2. Same unit repair only available for Surface Pro 11th Edition, Snapdragon processor; Surface Pro 11th Edition, Intel processor; Surface Pro 10, Surface Pro 9, Surface Go 4, Surface Laptop 7th Edition, Snapdragon processor; Surface Laptop 7th Edition, Intel processor; Surface Laptop 6, Surface Laptop 5, Surface Laptop Go 3, and Surface Laptop Studio 2.