Desktop icons might move unexpectedly between monitors
| Status | Originating update | History |
|---|---|---|
| Resolved | N/A | Resolved: 2024-02-08, 17:03 PT Opened: 2023-11-30, 17:09 PT |
Windows devices using more than one (1) monitor might experience issues with desktop icons moving unexpectedly between monitors or other icon alignment issues when attempting to use Copilot in Windows (in preview).
To prevent users from encountering this issue, Copilot in Windows might not be available on devices that have been used or are currently being used in a multimonitor configuration. You might also not be able to update to Windows 11, version 23H2 as we have applied a compatibility hold on devices encountering this issue.
If your organization is using Windows Update for Business reports, the safeguard ID is 47615939.
Resolution: This issue was resolved on the service-side for Windows 11, version 23H2 and Windows 11, version 22H2 on devices with updates released January 9, 2024 or later. Non-managed consumer Windows devices with no other compatibility hold should now have Copilot for Windows available. The safeguard hold has been removed as of February 7, 2024. Eligible Windows 10 and Windows 11 devices with no other safeguards should now be able to upgrade to Windows 11, version 23H2. Please note, it can take up to 48 hours before the update to Windows 11, version 23H2 is offered. Restarting your device might help it offer faster. Note: Managed devices in your environment that have been used or are currently being used in a multimonitor configuration will not yet have Copilot for Windows available.
Affected platforms:
- Client: Windows 11, version 23H2; Windows 11, version 22H2; Windows 10, version 22H2
- Server: None