Revolut debit card is declined

Martin Melka 316

Hi,

I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states

Sorry, we can't accept pre-paid cards. Please try another payment method.

But the card is not pre-paid. It is a regular physical (not virtual!) debit card. What's the catch?

Stephan 45 Reputation points

2023-02-10T10:51:30.1133333+00:00

I have the exact same issue.

Why is Microsoft Azure not accepting Revolut Business?
Hugo Barona 421 Reputation points MVP

2023-02-14T21:06:18.1+00:00

I am having the same issue while trying to create a PayG subscription using a Revolut Business card, which is not a prepaid card, but a debit card.

Any idea @Microsoft?

Thanks
Vasil Vasilev 15 Reputation points

2023-03-04T06:49:09.1866667+00:00

Same here. What does "pre-paid cards" even supposed to mean?!
Nuno C 55 Reputation points

2023-03-21T19:00:50.5866667+00:00

Why can't I use my REAL NOT PRE PAID Revolut card.
This doesn't make any sense!!!
salob 150 Reputation points

2023-03-24T12:05:38.5166667+00:00

I think this is similar to "IBAN Discrimination" https://blog.revolut.com/fighting-against-iban-discrimination/

I don't think 'Try another card' is an acceptable answer, what if individuals do not have an alternative. As the other posters have mentioned this is not a pre-paid card and no different to any other card linked to a valid bank account.
Davide 30 Reputation points

2023-04-22T08:08:57.34+00:00

Same for me, I have a Debit Revolut Master card it does not accept: "Sorry, we can't accept pre-paid cards. Please try another payment method."
Yoel Ridgway-Lopez 145 Reputation points

2023-04-24T15:29:18.6133333+00:00

Another month has passed and they're still discriminating against revolut users. :(
Yoel Ridgway-Lopez 145 Reputation points

2023-04-24T15:30:21.74+00:00

The problem still hasn't been solved. :/ This is actually illegal in the EU on the part of Microsoft. Article 9 of the SEPA Regulation states that companies have to accept all registered banks in the SEPA area.
ayoub Elmcherqui 5 Reputation points

2023-04-27T17:18:55.69+00:00

I'am blocked too ! :/
Why is Microsoft doing that ?
Nuppi Tech Ltd 10 Reputation points

2023-05-12T16:22:35.85+00:00

Hi all,

I've just found out this is an issue with Revolt Business debit cards.

Sorry, we can't accept pre-paid cards. Please try another payment method.

Any updates on this?

Sadly, if this is not fixed within a few days I'll try AWS.

Thank you!

Alex
Martin Clarke 5 Reputation points

2023-06-07T08:32:12.9466667+00:00

Just adding to this that I have enabled Online Payments for the card I am attempting to use and still get this "pre-paid card" declination error message.

This is a farcical problem.
Anthony Johnston 16 Reputation points

2023-06-09T21:32:18.2566667+00:00

Dead end?
Even as an MVP?

This cost me a day of support with MS, time and effort on both sides.

When trying to add an Azure subscription to my account is just declined saying I am not eligible for an Azure account - no mention of the card.

Then to cap it all off the Azure Portal went down. 2023-06-09 15:00 BST

I used a personal card from a different bank and it worked, its only when I tried to add the Revolut card to my account later that it gave the error (as above).

This is a Mastercard credit card, I've had no problems elsewhere, we should at least get an explanation as to why.

I expect its a bug.
Anthony Johnston 16 Reputation points

2023-06-13T08:57:26.79+00:00

I have had a support call with MS on this and they said they are working on it - no ETA
Fingers crossed it won't be long
Bacavuz 30 Reputation points

2023-06-13T10:42:02.18+00:00

Exact same problem here... hoping for a fix soon
Bacavuz 30 Reputation points

2023-06-13T10:43:10.68+00:00

Exact same problem here... Were you able to learn what it means?
George 5 Reputation points

2023-07-06T12:11:29.2266667+00:00

I'm having the same problem, google accepts the card just fine , maybe I'll just switch over.
Dariusz Rejdych 80 Reputation points

2023-07-12T09:27:23.9+00:00

The issue still persists
Ibraheem Al Saady 15 Reputation points

2023-07-20T09:15:49.55+00:00

The issue still hasn't been solved. I tried 6 months ago and I'm trying now and it's the same issue. I don't have an alternative credit card as Revolut is the main bank I use and I'm not using a pre-paid card
Bair 5 Reputation points

2023-08-06T22:58:46.0633333+00:00

Aug'23 - Still persists. Don't rly understand why.
VikkiVuk 15 Reputation points

2023-08-21T16:00:02.17+00:00

Hi, my answer is on the third page but I'd like to ask you to upvote the Revolut request on the feedback forum. The link is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1. Thanks in advance.
Andreas Nigg 5 Reputation points

2023-10-21T08:05:14.35+00:00

Deleted; Wrong comment, sorry.
Andreas Nigg 5 Reputation points

2023-10-21T08:05:36.6066667+00:00

Deleted; Wrong comment, sorry
Michael 5 Reputation points

2023-11-17T18:23:40.1+00:00

This is still an issue in November 2023. Live chat agent was not able to help, and didn't seem aware of the issues with Revolut cards.
This thread suggests that Microsoft should update their BIN database:
https://community.revolut.com/t/cards-bin-lookup-says-debit-but-azure-subscription-says-prepaid/234669

As a potential Azure subscriber, this isn't a good look. As others have mentioned I guess I will have to try the competition instead.
Alex Leach 15 Reputation points

2023-12-29T08:59:48.2333333+00:00

Hi, I had the same issue with a Revolut Business MasterCard, and after a couple of days persisting with various support teams, eventually found the right support team to fix it. It appears to be sorted as of this morning! 🙂
Walter Heck 10 Reputation points

2024-01-26T15:29:53.3333333+00:00

This is incredibly frustrating, how can we not use a major bank's VISA card? AWS accepts it no problem, this forces us to choose Amazon over Microsoft.
amarton 5 Reputation points

2024-02-14T17:49:34.9166667+00:00

It is still happening. They lost another possible customer, but probably it does not matter to them too much.
Negura Andrei-Catalin 10 Reputation points

2024-02-14T20:05:50.6533333+00:00

Hi, This is still an ongoing issue for Revolut Debit Cards (Physical and Virtual) I don't have other secure methods of payment so I really hope they can fix this.
Lars Bo Granath 0 Reputation points

2024-02-15T17:11:55.8833333+00:00

Hi, Have the same problem today - with Revolut Business card. Please advidce !!!
Adina Zaharia 0 Reputation points

2024-02-22T07:34:54.7433333+00:00

After so much time, it feels like this is never gonna be fixed. I got the same issue today, I had it also in the past (more than 1 year ago) in a different context.
sec 0 Reputation points

2024-02-26T10:58:07.1066667+00:00

same problem today. revolut business card from USA
Alex Leach 15 Reputation points

2024-02-27T10:13:30.6666667+00:00

I was having the same issue again in the Azure portal, under Cost Management > Payment Method settings. I re-opened my last ticket with Microsoft and they've managed to resolve it for me again. Do you guys still have the issue?
Bryan Hunt 10 Reputation points

2024-02-27T14:46:21.42+00:00

Obviously nobody from Microsoft is reading or responding to this thread. Unless you absolutely need to run a Windows VM for your website (which very few people need to do these days) , I suggest you just use Google Cloud or Amazon AWS. I'm on both with my Revolut business banking and there has never been any issue with either. Going to unsubscribe from this question now.
dan 10 Reputation points

2024-02-27T17:50:47.7933333+00:00

Same issue, can't use azure cloud until it's resolved. It claims my card is a prepaid card.
Massimo Meneghello 0 Reputation points

2024-03-06T21:52:31.1933333+00:00

Same issue, I'd really like to use Azure! I just tried to pay with Revolut debit but I can't create an account

I guess I'll move to Google
Siarhei Kavaleuski 5 Reputation points

2024-05-18T13:28:51.6166667+00:00

Still the same issue :\
Denis Kutin 0 Reputation points

2024-06-07T06:09:28.81+00:00

June 2024, no changes:

"Sorry, we can't accept pre-paid cards. Please try another payment method"

And I don't have any other alternatives for the payment. Unless, MS starts to accept Pasmo or Suica :)
Tomasz Francuzik 0 Reputation points

2024-06-10T22:10:09.9166667+00:00

Jest rok później i nadal Revolut nie jest akceptowany
Tomasz Francuzik 0 Reputation points

2024-06-10T22:10:53.4966667+00:00

Microsoft dopuszcza revoluta przez posrednikow
AliReza Sabouri 0 Reputation points

2024-07-03T23:09:02.49+00:00

2024 - Revolut also has local IBAN now from my current country and still MS doesn't support it!
Matheus Pimenta 0 Reputation points

2024-08-05T09:44:41.5033333+00:00

Same issue here. Revolut is a debit card, not prepaid.
Matheus Pimenta 0 Reputation points

2024-08-05T09:45:22.9+00:00

Same issue here. Revolut is a debit card, not prepaid.
Maxim Ivashkov 1 Reputation point

2024-08-06T07:28:35.74+00:00

prepaid is idem to debit card. you cannot get red/borrow , payments will be simply declined by revolute if your balance is less than the transaction amount.
Maxim Ivashkov 1 Reputation point

2024-08-06T07:29:21.09+00:00

to avoid billing issues when people do not have enough balance on the card.
Paulius Maciukevičius 0 Reputation points

2024-08-30T17:20:48.7633333+00:00

Look at the comment date of this. The "issue" might as well now be known as a feature.

Pass on this service then. Amazon has no problem with my Revolut card :))))
Tomi 10 Reputation points

2024-09-08T18:19:39.99+00:00

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
Tomi 10 Reputation points

2024-09-08T18:21:54.39+00:00

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
Bryan Hunt 10 Reputation points

2024-09-09T09:38:37.0733333+00:00

Move to another cloud - AWS and Google have no issue with Revolut, the same goes for just about anyone else I can think of.
Massimo Meneghello 0 Reputation points

2024-09-09T09:56:45.47+00:00

I agree about using other solutions (I already have both AWS and Google Cloud accounts). The only reason I wanted to use Azure was to learn it since a few businesses require this skill.
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Oli Ogbonna 0 Reputation points

2024-10-15T18:34:15.33+00:00

I am having the same problem with my Revolut card
Gupta Prashant 1 Reputation point

2024-10-16T08:52:34.36+00:00

I am still facing the issue, is there any ticket or tracking id regarding this
Ramhamdani, Rasheed 5 Reputation points

2024-10-19T22:28:12.0966667+00:00

The Issue is still going, We still can't use our Revolute physical card to purchase Azure services. Very disappointing that after all these months and yet Microsoft didn't fix this issue.
Fawaz Hassan 0 Reputation points

2024-10-26T11:19:51.4133333+00:00

I'm in a similar boat. I will be in contact local financial authorities to determine if there is any action that can be taken against MSFT here.
Brian 0 Reputation points

2024-11-20T22:47:53.1066667+00:00

Nov 2024, the problem still persists.
Timothy Cachia 5 Reputation points

2024-12-06T13:29:23.77+00:00

Following the fact that the issue still persists as at end of 2024, I have opened a necessary support request with Microsoft. I have confirmed that Microsoft decided they DO NOT accept Revolut cards without giving me any apparent reason.
Bibek M 0 Reputation points

2024-12-19T12:18:59.2833333+00:00

I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states, while I placed the data correctly, and I dont have another option for payment, My Revolut Visa debit card is not prepaid card
mehdi smichi 11 Reputation points

2025-01-13T11:40:43.6733333+00:00

I'm facing the same problem with my revolute card. Seems like Azure wants us to use our bank cards and not revolute so you can see all your money fly away in case you make a mistake using their cloud platform and not able to intervene.
Csaba Gyozo Kudor 30 Reputation points

2025-02-11T12:21:53.9966667+00:00

Hi, I'm here to say that I have the exact same problem. My main problem isn't the fact they don't allow revolut, but that the error message is not clear, and spent half a day figuring it out.
Ryan Kruger 5 Reputation points

2025-02-24T14:15:55.58+00:00

Still having the issue
Julianna 0 Reputation points

2025-03-13T15:15:39.43+00:00

I have the same issue using Wise. I was able to get around this for now using a personal credit card, but that's not sustainable long term.

I did see there's an option to pay using wire transfer, but with a lot of conditions including a credit check. Has anyone tried this?
Dominik Miedziński 0 Reputation points

2025-03-19T19:42:55.79+00:00

next months gone, and problem still exists :|

11 answers

Andy Ryan 0 Reputation points

2023-05-17T08:46:28.0866667+00:00

Hi All,

I was having a similar problem yesterday so I contacted Revolut. Once I enabled the card's online payments (card settings) in the Revolut Business app I was able to validate my card with MSFT.

Hope this helps.

Andy
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Anthony Johnston 16 Reputation points

2023-06-09T21:20:46.2133333+00:00

mine is set for online transactions, I use it for google payment without issue
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VikkiVuk 15 Reputation points

2023-08-21T15:59:09.5866667+00:00

Hello,

I have opened a feedback post in the feedback forum and I would like to kindly ask you to upvote this request so that we can get Microsoft to support Revolut because currently they do not support it. The post is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1.

Thank you in advance.
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Rafal Lukawiecki 0 Reputation points

2024-07-06T09:50:23.85+00:00

I have the same issue using Revolut Business for Microsoft Azure billing. Microsoft Support suggested I create an issue on the forum to be upvoted by others who would like to use Revolut Bank for Microsoft payments. The link is here:https://feedback.azure.com/d365community/idea/be2953b4-783b-ef11-a296-6045bdbc5330
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Revolut debit card is declined

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